Industry news
Lush entrusts payroll to SD Worx COSMETICS RETAILER Lush has chosen SD Worx, the global payroll and human resources services provider, to run its payrolls of 4,500 employees in the UK and 300 employees in Germany. SD Worx will implement the HRevolution in UK and Ireland and ACCURAT HCM in Germany for Lush’s payrolls. According to Aaron Mudd, European pay and benefits manager at Lush, the support provided by SD Worx will be invaluable: “Our previous [payroll] solution was simply not working and we had to make a change for the benefit of our employees… With SD Worx taking care of the aspects of payroll such as legislative updates and IT requirements, the team at Lush will benefit from increased productivity and be able to focus on doing what it does best, day in, day out.” With flexibility a crucial requirement, the availability of an open application programme interfacing was a key reason Lush chose SD Worx. Lush can adapt the solution to its own needs and ensure that it is seamlessly integrated with existing systems; for example, the single digital site Lush is developing will enable employees to manage tasks such as their own training or holiday requests. Doug Sawers, managing director SD Worx UK & Ireland, commented: “We see the agreement with Lush as more of a partnership than a traditional customer-vendor relationship. This is where the team’s collaborative approach has been essential and, as a result, we have delivered a system that suits the specific needs of Lush’s business.” The news underlines SD Worx’s positive trajectory as a global business. Jean Luc Barbier, vice president SD Worx Global Solutions, said: “We are committed to growing our services around the world and through our network of high class partners. This is exactly the type of project we want to be part of.”
beqom selected TOTAL COMPENSATION solution provider beqom has been selected to manage the human resources (HR) compensation processes for 200,000 Capgemini employees worldwide. beqom’s solution will help with: simulation and budget modelling; compensation reviews; and the administration and management of bonus and long-term incentive processes. Coordinating with more than 200 units in 47 countries, beqom will allow Capgemini to effectively manage the global environment in a single solution, reducing the time needed to manage current processes. Kris Bezzant, executive vice president, Group Compensation & Benefits, at Capgemini, commented: “beqom’s total compensation solution provides the flexibility and agility while meeting the critical elements of compliance and control, that Capgemini requires for our varied worldwide compensation management environment.” Stephan Pohl, beqom chief operations officer, said: “This is another great example of beqom supporting large HR transformation and digitalisation projects whilst integrating seamlessly with any HR suite and IT environment.” very exciting to have been given this opportunity to be a part of a company that is so highly regarded in the payroll industry. It is going to be a busy time ahead building a team to service the Australian market, but I look forward to what the future holds and working with the support of such a successful global company.” activpayroll in Australia ACTIVPAYROLL, THE global payroll and tax compliance specialist headquartered in Aberdeen, Scotland, has opened a new office located in Perth, Australia. This will increase activpayroll’s ability to service new and existing customers in Australia and New Zealand, as well as continue its ‘Follow the Sun’ support service, providing global customers with 24/7 access and assistance. Alison Sellar, chief executive officer of activpayroll, said: “These new premises provide the facilities we need to grow our local team further while continuing our mission to deliver world class global payroll services. “Australia is one of the many strategic countries activpayroll has identified with considerable potential, hence we expect substantial growth in the next six–twelve months.” Melanie Gaensler, payroll operations manager, Australia, added: “It is
Chatbots unsatisfactory AN INDEPENDENT survey of over 500 chatbot owners and developers reveals the majority are not satisfied with the performance of their chatbots and say human validation is key. The research from text analytics specialists Warwick Analytics shows 59% of businesses that have a chatbot are unsatisfied with its performance. When discussing the technical challenges respondents faced trying to improve their own chatbots, the most common issues were: improving containment rates (90%); reducing errors (83%); and developing the responses for the chatbot (79%). An overwhelming 93% believed that human validation and/or curation was important to maintain and improve the performance of their chatbots. Dan Somers, chief executive officer of Warwick Analytics, said: “Human validation is required for accuracy and improvement but if too much is required then a business may as well have a human service desk. It’s all about finding the right technology that minimises the human intervention required but still increases accuracy.”
| Professional in Payroll, Pensions and Reward | May 2018 | Issue 40 44
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