European news
GERMANY
TSF: constantly focusing on the customer As a sales and service company, it is essential for us at Terberg Spezialfahrzeuge (TSF) to put the customer at the centre of our activities. The key question is therefore “How can we modify our processes so they offer greater added value to our customers?”
Strong demand for electric swap body carriers in Germany Patrik Neuwinger, Head of sales at Terberg Spezialfahrzeuge provided an update on the German market “There is a lot of interest here in electric vehicles of all types because of the environmental regulations. The electric swap body carrier will be a huge step towards zero emission distribution hubs. That is particularly relevant to hubs close to residential areas. The lower noise and vibration are a bonus because our customers also want to make the workplace conditions as pleasant as possible for their employees.”
of new employees through product training and effective coordination between external sales and internal processing. In addition to smooth sales processing, marketing, trade fairs and Terberg Rental also play important roles. We can build strong relationships through communication which offers real added value to the customer. At TSF we get close to our customers at trade fairs and demonstration days, and we aim to build long-term customer loyalty based on customer satisfaction. These demonstrations are made possible by our own constantly growing rental fleet and form a further link in the sales chain.
In response, TSF has restructured its sales territories and at the same time consistently implemented data maintenance in its Customer Relationship Management (CRM) system, developed additional service locations and brought qualified employees from other areas of logistics into the team. TSF has also established processes that enable us to under stand the needs, wishes and expectations of our customers, and to address these with the services offered and in our communications. Patrik Neuwinger, Head of sales at TSF, sees the ability to fulfil customer expectations as a decisive competitive advantage. TSF attaches great importance to the effective onboarding
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TERBERG SPECIAL VEHICLES MAGAZINE 2023/2024
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