EAusriaonpeanand nAefwricsan news
MALAYSIA
TTM receives award from the Port of Tanjung Pelepas
PTP is the largest port in Malaysia with a monthly capacity exceeding one million TEU. It is taking sustainability to the next level with strict ESG requirements that all its vendors must comply with. The port plans to gradually upgrade its fleet from fossil fuel powered to fully electric terminal tractors. Terberg Tractors Malaysia was invited to participate in their vendor day exhibition to showcase the latest
YT200EV in October 2023. The event was attracted many people from the logistics industry and the vehicle attracted a lot of interest. The event ended with a dinner where Terberg Tractors Malaysia received an award from PTP, as a top supplier delivering high quality product, service, and support.
DUBAI
Terberg Middle East - training trainers Daniel Gambba-Jones is After-sales manager at TME, supporting customers in the Middle East and Africa. He has been with Terberg since 2014. Daniel looks after spare-parts supply, service, warranty and training. He explained how TME delivers training to customers “We normally provide Train-the-Trainer sessions, for customers or Terberg distributors, and sometimes we train workshop mechanics. That covers the construction of the Terberg vehicles, technical diagnostics, major components and maintenance. We also provide driver introduction sessions, to familiarise drivers with our tractors. Many will have driven a Terberg machine before, usually a YT or RT, so we just have to tell them about any new features. The training is delivered by James Wilcockson, our product support specialist. He not only has experience of heavy vehicle maintenance but also has a UK City & Guilds Train-the-Trainer qualification. He gives some courses here at the TME offices in Dubai, UAE and also travels around the region to our customers’ sites. Cummins and Allison are located near us and we sometimes partner with them to deliver in-depth training on engines and transmissions.
We are obviously part of the whole Terberg Academy, with its global training vision, and we are fully supported by our colleagues in Benschop and at other training locations. This year we have trained people from Iraq at our offices, and provided on-site training in Jordan, Kenya, Mozambique and other countries. In the past we relied on trainers from Benschop, but having James here at TME means it is now easier to provide training in the region, also to our distributors. As a result we can offer the highest service level. After all, the Sales department might sell a customer their first vehicle, but they’ll only buy further units if they receive excellent After-sales service.”
40
TERBERG SPECIAL VEHICLES MAGAZINE 2023/2024
Made with FlippingBook Digital Proposal Creator