CE DAYTIME SESSIONS
make the environment extremely negative and toxic. In every workplace, as we have those difficult team members, manager, clients, and vendors, dealing with all these different personalities is a skill worth perfecting. Dealing with the difficult situations in and out of work can be challenging, however, when handled positively, can be rewarding also. You can vastly improve your own work environment and morale when you increase your ability to deal with these situations at work. You can also make your workplace a better environment for all employees when you address the problems that a difficult team member is causing for the team. Fortunately, in most workplaces, you spend the majority of your days dealing with normal, everyday people, but, in the event that a team member is a difficult person, you’ll need additional skills in your interpersonal skills arsenal. You can increase your skill in dealing with the difficult people who surround you in your work world. WORKING WITH DIFFICULT PEOPLE AND MANAGEMENT OF CONFLICT PART 2 Melissa Supernor, LVT, CVT, VTS (SAIM), CCFP, CVBP, CFVP 11:30 AM - 12:20 PM | Room 203 AB Difficult people do exist a work and in life, they come in every variety and no workplace is without them. How difficult a person is for you to deal with depends on your self-esteem, self-confidence, and your professional courage at work. Dealing with difficult people is easier when they are generally obnoxious and generally affecting multiple people, dealing with them is much tougher when they are attacking, criticizing, or undermining your professional contribution or personally. Difficult people come in every conceivable variety; some talk constantly, never listen. Others must always have the last word. Some fail to keep commitments; others criticize anything they did not create. Difficult team members compete with you for power, privilege, and the spotlight, with or without your knowledge and some will also go so far as to seek the boss’s positive opinion to your detriment. Difficult team members will attempt to undermine you and constantly make you feel as you need to watch your back. Your boss may play favorites (on purpose or not) and the favored team member will hold it over you. Others will form cliques and leave you out; you are told that others are speaking about you behind your back. Difficult people and situations such as these examples exist in every workplace. Each workplace has one thing in common, these situations and people must be addressed and dealt with immediately or will make the environment extremely negative and toxic. In every workplace, as we have those difficult team members, manager, clients, and vendors, dealing with all these different personalities is a skill worth perfecting. Dealing with the difficult situations in and out of work can be challenging, however, when handled positively, can be rewarding also. You can vastly improve your own work environment and morale when you increase your ability to deal with these situations at work. You can also make your workplace a better environment for all employees when you address the problems that a difficult team member is causing for the team. Fortunately, in most workplaces, you spend the majority of your days dealing with normal, everyday people, but, in the event that a team member is a difficult person, you’ll need additional skills in your interpersonal skills arsenal. You can increase your skill in dealing with the difficult people who surround you in your work world. DENTAL RADIOGRAPHY: SIMPLIFIED Patricia March, RVT, VTS-Dentistry 8:00 AM - 8:50 AM | Room 202 CD We will cover the basics of intraoral radiographic positioning for dogs and cats. We will cover common errors and how to correct them. We will show normal and abnormal anatomy. ANESTHESIA MONITORING FOR DENTAL PATIENTS We will help technicians recognize the unique issues of monitoring dental and oral surgery patients. We will give tips and tricks for using monitoring equipment. We will cover post-op complications, ways to prevent and treat them. We will also go over pain management techniques. Patricia March, RVT, VTS-Dentistry 9:00 AM - 9:50 AM | Room 202 CD
situations – can make them more difficult or easier overall. A positive mindset is a mental and emotional attitude that focuses on the good and constructive aspects of life situations/circumstances. It involves having an optimistic outlook and choosing to see opportunities, solutions, and growth even in the face of challenges. Maintaining a positive mindset is an ongoing process and crucial during challenges. It is so important to cultivate a habit of positive thinking, where challenging negative thoughts and focusing on the silver linings. Acknowledging your emotions, however, not letting them control your outlook is important, reframing negative situations into opportunities for growth. In 2020, our World as we know entered into very challenging times with the pandemic and continues into these days of conflict and destruction, and so on. We see all these images on our TVs, computers, and with our own eyes. These challenging times teach us all a lot of lessons, change us forever, and your mindset is how you deal with this time for the better. Maintaining positivity during the most challenging times can be difficult, but essential for our mental, emotional, and physical health and well-being. DEPRESSION AND SUICIDE AND HOW TO HELP OURSELVES AND OUR TEAMS Melissa Supernor, LVT, CVT, VTS (SAIM), CCFP, CVBP, CFVP+ 9:00 AM - 9:50 AM | Room 203 AB Depression and suicide are intricate and deeply intertwined phenomena that continue to pose significant challenges to individuals, families and society as a whole. This lecture will provide an overview of the key aspects of depression and suicide, emphasizing their relationship and the importance of prevention and intervention strategies. Depression is characterized by persistent feelings of sadness, hopelessness, helplessness, a loss of interest or pleasure in normal daily activities, and so on. Depression is considered a widespread mental health disorder, affecting individuals of all ages, sexes, backgrounds, and socioeconomic statuses. Depression is a risk factor for many other medical disorders and while it is not synonymous with suicide, it is a potent risk factor for suicidal tendencies and other self-harm behaviors. Suicide is a deliberate act of ending one’s own life, it represents a tragic endpoint of suffering and despair and is one of the leading causes of death on a global scale. There are multiple factors that can contribute and lead to risk of suicide in individuals and depression being one of the most significant factors. Understanding the relationship between suicide and depression is paramount in developing an effective intervention and prevention programs. WORKING WITH DIFFICULT PEOPLE AND MANAGEMENT OF CONFLICT PART 1 Melissa Supernor, LVT, CVT, VTS (SAIM), CCFP, CVBP, CFVP 10:30 AM - 11:20 AM | Room 203 AB Difficult people do exist a work and in life, they come in every variety and no workplace is without them. How difficult a person is for you to deal with depends on your self-esteem, self-confidence, and your professional courage at work. Dealing with difficult people is easier when they are generally obnoxious and generally affecting multiple people, dealing with them is much tougher when they are attacking, criticizing, or undermining your professional contribution or personally. Difficult people come in every conceivable variety; some talk constantly, never listen. Others must always have the last word. Some fail to keep commitments; others criticize anything they did not create. Difficult team members compete with you for power, privilege, and the spotlight, with or without your knowledge and some will also go so far as to seek the boss’s positive opinion to your detriment. Difficult team members will attempt to undermine you and constantly make you feel as you need to watch your back. Your boss may play favorites (on purpose or not) and the favored team member will hold it over you. Others will form cliques and leave you out; you are told that others are speaking about you behind your back. Difficult people and situations such as these examples exist in every workplace. Each workplace has one thing in common, these situations and people must be addressed and dealt with immediately or will
FELINE PAIN IS PURR-TINENT, TOO: INTERVENTION FOR FELINE PAIN Kelly Foltz, CVT, LVT, RVT, VTS (ECC) 9:00 AM - 9:50 AM | Room 202 AB
Cats are becoming ever more popular as pets in the United States with more than 70 million pet cats noted on a recent survey of pet owners. Our understanding of feline pain has lagged behind this boom. This lecture, companion to Me-OUCH!: Feline Pain Assessment, reviews the physiology of pain and ethology of feline pain behaviors before focusing on current, evidence-based interventions strategies including both pharma and non-pharma options. • Review the physiology of pain, types of pain, and pain behaviors in cats • Review common analgesic drug classes, side effects, and contraindications • Review non-pharma therapies for feline pain • Share evidence-based literature on feline pain and analgesia This lecture provides an overview of domestic feline behavioral and environmental needs and introduces easy and effective steps nurses can take to decrease stress in their feline ER patients with a focus on restraint, housing, the physical exam, and pheromone use. Learning objectives/core concepts: • Discuss in detail feline friendly techniques and how they can be adapted to the ER setting THE CAT FRIENDLY ER: RIGHT MEOW! Kelly Foltz, CVT, LVT, RVT, VTS (ECC) 10:30 AM - 11:20 AM | Room 202 AB • Propose workflow changes that minimize feline stress but still permit rapid assessment of feline ER patients • Discuss in detail the role and value of chemical restraint • Discuss how to house patients in the ER to reduce stress THROUGH THE CRACKS: PATIENT SAFETY EVENT REPORTING FOR VETERINARY TECHNICIANS Kelly Foltz, CVT, LVT, RVT, VTS (ECC) 11:30 AM - 12:20 PM | Room 202 AB Medical error costs human healthcare systems billions annually, although figures are not available for veterinary medicine. Patient safety event reporting and root cause analysis are essential tools for identifying and reducing risk for our patients, but where to start? This lecture provides a review of patient safety terminology and concepts along with an overview of root cause analysis methods. Learning objectives/core concepts: • Define the terms patient safety event, medical error, and root cause analysis • Identify the types of patient safety events • Review methods of root cause analysis, including the 5 whys and the fishbone • Discuss best practices for discovery and root cause analysis • Discuss how to set up a patient safety event reporting system and a patient safety/medical quality committee FINDING POSITIVITY DURING CHALLENGING TIMES Melissa Supernor, LVT, CVT, VTS (SAIM), CCFP, CVBP, CFVP 8:00 AM - 8:50 AM | Room 203 AB We all go through good times, bad times, challenges, and triumphs. We laugh, cry, have anger, sorrow, depression, and all emotions in between. It’s not necessarily the situations that cause us those emotionally charged responses, it is how we deal with them, with positivity or negativity – it’s about our mindset that makes those difficult, challenging times more doable. During challenges, your mindset can significantly impact how you perceive and respond to the circumstances or situations. Depending on the circumstances that surround the challenges, most people can fluctuate between positive and negative mindsets, and it is common and natural to have moments of doubt and negativity when facing challenges. How we look at
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