Spotlight on: Travel & Expenses (SAP Concur)
Spotlight on: Enterprise Workplace
Global
2015-2016
All Areas
Global
2013-2015
IT
“Project One is brilliant at keeping everyone on the programme in check, asking the right questions to really get under the surface of the issues.” Programme Director New Global Social Intranet Portal Challenge: To unify a multitude of internal intranet and collaboration solutions across 60+ business units and markets, for 80,000 employees using 10 languages. This was a high-profile “Top 20” project for the IT Leadership Team. Approach: Our approach focused on three major activities; deliver the solution using Agile methods; migrate existing content from multiple legacy portals to protect investments; and decommission the legacy portals, resulting in an IT cost reductions of $Xm per annum. Outcomes: On top of the IT cost reductions, the business saw an immeasurable improvement in the organisation’s ability to share information and work together collaboratively.
“Exemplar… the transformational success of 2016.” CIO
Our customer had a complex and laborious travel booking and expense submission process, underpinned by a disparate set of systems. Project One deployed a ‘best in class’ cloud-based tool (SAP Concur), integrating expenses with planning and booking of travel, whilst optimising and standardising the business process.
Desktop Deployments, Video Conferencing and Application Upgrades Challenge: The organisation needed to implement new enterprise workplace solutions to its global user base of 51,000, including 34,000 new devices, Windows 7 and seamless WIFI across multiple global sites and markets. $XXm budget plus $XXm capital (new devices). Approach: Project One held key leadership roles to drive integrated planning, hub and Europe deployment and application remediation. We drove the EW Programme at pace, to get new technology into the hands of the global users. Outcomes: Productivity and deployment efficiency objectives were met through a focus on creating factory-style, repeatable solutions and processes that can operate at scale across the organisation at a local, regional and global level.
Building a business and technology solution across +70 countries and +40,000 users From: To:
Complex, disparate processes
Single global processing
Complex technology solutions
Single cloud-based platform
Manual, error-prone reconciliation
Integrated, automated reconciliation
Fragmented booking and expenses
Integrated booking & expense management
Office only solution
Mobile-enabled solution
Approach Built core hub capability with adaptations to reflect local markets, leveraging a strong user network globally to lead and sponsor the change locally Provided strong delivery drive through Agile ways of working, delivering to an aggressive deployment strategy that reached the maximum number of users in the shortest possible timescale Drove a deployment approach that was reusable across all countries and structured so that multiple country deployments could be progressed in parallel Developed the business case and maintained a tight control over the programme finances, ensuring it was completed well within budget.
Outcomes Over 85% of travel is now booked and managed online markedly reducing third- party costs Reduced and integrated expenses administration, improved productivity, increased CSAT scores Visibility of spend gaining additional insight into a critical area of manageable cost
IT cost reductions by reducing complexity from 133 separate interfaces to five unified services.
“Among the best and fastest deployments of its platform ever, in any industry.” VP SAP Concur
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real change • real difference
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