DEPUTY OUT OF HOURS SECURITY MANAGER CANDIDATE INFORMATION PACK
Contents
King’s College London Estates and Facilities Job Description & Person Specification Further Information & Application Process
“I’m fully committed to ensuring my directorate delivers to this progressive and ambitious philosophy ensuring we meet the strategic aims of the university, and improving the experience of staff, students and our communities”. Nick O’Donnell MRICS MCIBSE IEng Director of Estates & Facilities King’s College London
KING’S COLLEGE LONDON
Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence. Situated in the heart of what, by any measure, is one of the world’s most dynamic and international cities, King’s benefits from being shoulder-to-shoulder with
London’s great institutions. While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained. King’s is: • one of the top 25 universities in the world (2016-17 QS international world rankings) • the fourth oldest university in England • research-led and based in the heart of London. King’s has over 27,600 students (including nearly 10,500 postgraduates) from some 150 countries and almost 6,800 employees. King’s provides world-class teaching and cutting-edge research: • In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings • Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*) • The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million. King’s has a distinguished reputation in: • the humanities • law • the sciences, including health areas such as psychiatry, medicine, nursing and dentistry • social sciences, including international affairs. King’s is in The Complete University Guide’s Top Ten for: • Business Management Studies • Classics & Ancient History • Dentistry • Education • Food Science • History • Law • Music King’s has influenced many of the advances that shape modern life, such as: • the discovery of the structure of DNA • research that led to the development of radio, television, mobile phones and radar • being the largest centre for the education of healthcare professionals in Europe.
About the Directorate of Estates & Facilities
King’s Directorate of Estates & Facilities is a key enabler of the university’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision. Our philosophy has been developed using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support
functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to: • be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth As King’s continues to mature and grow the task of developing, maintaining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learning and working experience of our student, staff and partners. Meeting our aims will not be without its challenges. Operating in central London means that King’s has some unique challenges ahead with an ambition to grow student numbers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well. King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are listed and of great architectural significance. The campuses house a diversity of spaces, including teaching and learning environments, cutting edge research facilities, two chapels, cafes and restaurants, gyms and student residences. The Estates & Facilities team employs more than 800 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities. • Details of our Strategic Vision 2029 can be viewed a t: https://www.kcl.ac.uk/aboutkings/strategy • Details about our philosophy can be viewed at: https://www.kcl.ac.uk/aboutkings/orgstructure/ps/ estates/ef-philosophy-booklet-current.pdf • Background to estates and facilities including an introduction from our Director of Estates, Nick O’Donnell can be viewed at: https://www.kcl.ac.uk/aboutkings/orgstructure/ps/estates/about-us
Click the Thumbnail below to watach - Introducing Estates Facilities
tions and ensuring a professional handover to the campus-based Security Manager / deputy. Act as a role model for exceptional service, professional behaviour and best practice while creating an environment that motivates staff, ensuring that they are fully aware of what is expected of them and what success looks like. Service Delivery Ensure the delivery of world-class customer centric services which offer value for money and continu- ously enhance the student experience and their wellbeing both on campuses and within residencies. Supporting the OOH Security Manager to ensure a consistent service delivery approach across all campuses working closely with Campus Operations colleagues, student welfare, KCLSU, residencies, campus-based Security Managers / their deputies and other groups to understand and meet customer and stakeholder requirements. Demonstrate a positive approach to stakeholder management, developing effective internal and exter- nal networks including neighbouring security partners and local police teams and other professionals. Working with the Head of Security, other campus-based Security Managers and the OOHs Security Manager, to develop new as well as review existing policy, practise and procedures for the delivery of security services across the estate. Working with emergency services as the KCL security incident response manager and with other stake- holders for internal / external events on campus to proactively support the service provided by securi- ty teams and seek innovative ways to develop and improve service delivery. Assisting all the Security Managers with engagement with Trade Unions on ‘out of hours’ security con- Support all the Security Managers to ensure a safe working environment for the security teams through full compliance with health and safety legislation in respect of all work undertaken by the security teams, including specific guidance in Risk Assessments and Assignment Instructions and fire evacuation procedures. Make recommendations to continually improve working practises. Working with all the Security Managers to ensure appropriate 24hr incident management structures are maintained. Vision 2029 Support Vision 2029 through delivery of the Estates and Facilities Philosophy through the provision of: • A sustainable service that has the lowest environmental impact possible • Supporting management colleagues to continually review all aspects of service delivery to en- sure that all decision making is made with the customers (both student, staff and visitors) at the cerns to manage local issues to resolution Health and Safety and Risk Management
Job Description
Post title
Deputy Out of Hours Security Manager Cleaning and Security Services
Department/Division Faculty/Directorate
Estates & Facilities
Grade / Salary Hours of work
£50,770 per annum + excellent benefits
Full time, 48 hours per week (12hrs x 4 shifts covering all nights and weekend days – including 1 hour unpaid meal break) Out of Hours security officers, incident response and all other security related matters
Responsible for
Responsible to
Out of Hours Security Manager
Role purpose The Deputy Out of Hours’ Security Manager will support the Out of Hours’ Security Manager managing the out of hours security delivery across the estate and will oversee the initial incident response by King’s security teams across all Campuses, associated Residences and other areas of King’s Estate. They will be the single ‘out of hours’ point of contact for all security supervisors when on duty. Through a combination of tasking and self-deployment, they will be expected to visit all the campuses to ensure the highest standards of conduct and customer service skills are displayed by all the out of hours security staff and will resolve issues as they emerge or escalate as required. As an experienced security professional, they will drive efficiencies by intelligent use of resources and support the wider Cleaning and Security Services (CSS) team with future transformation change. The postholder will be the key point of contact in the event of any out of hours emergency on campus or adjacent to our estate and will lead the security response supported by Out of Hours Security Manager and the Campus Security Manager.
Role profile Team Leadership
Supporting the OOH Security Manager to ensure a fit for purpose and efficient ‘out of hours’ security team, utilising King’s policies to manage all aspects of performance while ensuring the highest stand- ards of customer service are delivered. Due to the nature of the service (7days a week/ 365 days a year) and the wide dispersal of security staff across the King’s College London estate, the post holder will encounter, and need to resolve, inherent challenges in maintaining effective leadership of a disparate team Through on-site support and guidance, the postholder will deputise for the ‘Out of Hours’ Security Manager and assist the campus-based security managers to ensure the continuing professional devel- opment of all security staff. In particular ensuring that all managed staff, including third party service providers, have completed the Fit For King’s customer service programme and have adopted Fit For King’s behaviours. Ensure a consistent, estate wide, approach to incident response through clear and timely communica-
heart of that decision. Financial and Performance Management
King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are listed and of great architectural significance. The campuses house a diversity of spaces, including teaching and learning environments, cutting edge research facili- ties, two chapels, cafes and restaurants, gyms and student residences. The Estates & Facilities team employs ~ 1000 people with a vast range of expertise and skills, operat- ing and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities. https://internal.kcl.ac.uk/about/ps/estates/index.aspx About Facilities Management We deliver integrated campus-based services: full range of hard and soft FM services, i.e. those deliv- ered by Campus Operations and Engineering. Including in-house cleaning and security services. Our customer’s experience at each campus must be seamless and the quality of service we provide must be consistent across campuses.
Support the management of the security budget by making sound judgements of resourcing require- ments including but not limited to third party delivered services, and demand-based requirements such as sickness absence and events on campus. Contribute to the delivery of sustainable cost savings and support the development of new and ex- isting metrics to consistently deliver agreed performance standards (including sustainability targets) across the out of hours security teams. As an incident manager expected to respond at short notice across any of our sites, the role holder will be required to drive and hold a full UK driving licence for manual vehicles, a vehicle will be provided for use. Other duties as directed by the Associate Director of Facilities (Security and Cleaning) and Head of Security and the OOH Security Manager. About the Directorate of Estates & Facilities King’s Directorate of Estates & Facilities is a key enabler of the university’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision. Our philosophy has been developed using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to: • be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth As King’s continues to mature and grow the task of developing, maintaining, managing and driving val- ue from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learning and working experience of our student, staff and partners. Meeting our aims will not be without its challenges. Operating in central London means that King’s has some unique challenges ahead with an ambition to grow student numbers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and re- sources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well.
PERSON SPECIFICATION
KEY E = Essential D = Desirable How it is identified and assessed:
AP = Application AS = Assessment I = Interview P = Presentation R = Reference
Eligibility to work in the United Kingdom This post does not qualify for a Certificate of Sponsorship under Home Office regulations therefore the university will not be able to offer sponsorship for this role. Education / Qualification and training • SIA license holder (E) (AP) • Full UK driving license to drive manual vehicles (E) (AP) • Educated to A-level standard or higher (D) (AP) • IOSH Managing Safely or NEBOSH qualification (D) (AP) Knowledge / Skills • Have a good knowledge of the security industry in a large multi-site operation (E) (AP/I) • Knowledge of current security and access control systems legislation, including the Data Protection Act, CCTV systems (D) (AP/I) • Computer literate and excellent use of Microsoft Office packages (D) (AP/I) • Excellent interpersonal and communication skills both spoken and written (E) (AP/I) Experience • Minimum of 2 years of experience in a similar managerial role of security staff covering management of night staff, events and incident management (E) (AP/I) • Experience of working with Trade Unions to resolve conflict or other issues in the workplace (D) (AP/I) • Experience in dealing with HR matters including sickness absence, discipline matters, performance issues, PDRs, and misconduct investigations (E) (AP/I) • Experience in delivering training to staff on a range of security matters, policies, assignment instructions and operational response plans (D) (AP/I) Personal characteristics/other requirements • An understanding of the current challenges in the HE sector or similar setting (D) (I) • A pro-active and flexible approach to work with the ability to adapt to changing situations and to work calmly and efficiently under pressure (E) (AP/I) • High attention to detail (E) (AP/I) • Ability to use own initiative without supervision (E) (AP/I) • Customer focussed approach to service delivery (E) (AP/I)
Role specific requirements • Shift work nights / weekends (E) (AP/I)
Further Information & How to Apply For a confidential conversation, please contact our advisor Rob Cullum: Rob Cullum | Senior Practice Manager rob.cullum@mrgpeople.co.uk T: 0203 962 9900 | M: 07973 193 785
Applications should consist of a CV and short covering letter and should be sent to rob.cullum@mrgpeople.co.uk
The closing date for applications is Sunday 26th February.
Their benefits include 27 days leave plus 4 closure days + the USS pen - sion scheme (employer contributions of 19.5%). Full details can be viewed at https://www.kcl.ac.uk/hr/staffbenefits
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