Act as a role model for exceptional service, professional behaviour and best practice while creating an environment that motivates staff, ensuring that they are fully aware of what is expected of them and what success looks like. Service Delivery Ensure the delivery of world-class customer centric services which offer value for money and continuously enhance the student experience and their wellbeing both on campuses and within residencies. Ensure a consistent service delivery approach across all campuses working closely with Campus Operations colleagues, student welfare, KCLSU, residencies, campus-based Security Managers / their deputies and other groups to understand and meet customer and stakeholder requirements. Demonstrate a positive approach to stakeholder management, developing effective internal and external networks including neighbouring security partners and local police teams and other professionals. Working with colleagues, particularly the Head of Security, other campus based Security Managers and ‘Out of Hours’ Deputy Security Managers, to develop new as well as review existing policy, practise and procedures for the delivery of security services across the estate. Working with emergency services as the KCL security incident response manager and with other stakeholders for internal / external events on campus to proactively support the service provided by security teams and seek innovative ways to develop and improve service delivery. Engagement with Trade Unions on ‘out of hours’ security concerns and manage all local issue to resolution Health and Safety and Risk Management Ensure a safe working environment for the security teams through full compliance with health and safety legislation in respect of all work undertaken by the security teams, including specific guidance in Risk Assessments and Assignment Instructions and fire evacuation procedures. Make recommendations to continually improve working practises by utilising new technology where appropriate. Working with campus-based Security Managers to ensure appropriate 24hr incident management structures are maintained. Vision 2029 Support Vision 2029 through delivery of the Estates and Facilities Philosophy through the provision of: • A sustainable service that has the lowest environmental impact possible • Continually reviewing all aspects of service delivery to ensure that all decision making is made with the customers (both student, staff and visitors) at the heart of that decision.
Job Description
Post title
Out of Hours Security Manager Cleaning and Security Services
Department/Division Faculty/Directorate
Estates & Facilities
Grade / Salary
£59,002 Grade 7 - p/a 44 hours per week inc £3,500 London Weighting Allowance per annum
Responsible for
Deputy Out of Hours Security Managers, Out of Hours security officers, incident response and all other security related matters
Responsible to
Head of Security
Role purpose The ‘Out of Hours’ Security Manager will manage the out of hours security delivery across the estate and oversee the incident response by King’s security teams across all Campuses, associated Residences and other areas of King’s Estate, and will be the single ‘out of hours’ point of contact for all security supervisors. Through a combination of tasking and self-deployment, they will be expected to visit all the campuses to ensure the highest standards of conduct and customer service skills are displayed by all the out of hours security staff and will resolve issues as they emerge. As an experienced leader and security professional, they will drive efficiencies by intelligent use of resources and support the wider Cleaning and Security Services (CSS) team with future transformation change. The postholder will be the key point of contact in the event of any out of hours emergency on campus or adjacent to our estate and will lead the security response.
Role profile Team Leadership
Ensure a fit for purpose, professional and efficient ‘out of hours’ team with effective line management, utilising King’s policies to manage all aspects of performance while ensuring the highest standards of customer service are delivered. Due to the nature of the service (7days a week/ 365 days a year) and the wide dispersal of security staff across the King’s College London estate, the post holder will encounter, and need to resolve, inherent challenges in maintaining effective leadership of a disparate team Through on-site support and guidance, the postholder will assist the campus based security managers to ensure the continuing professional development of all security staff. In particular ensuring that all managed staff, including third party service providers, have completed the Fit For King’s customer service programme and have adopted Fit For King’s behaviours. Ensure a consistent, estate wide, approach to incident response through clear and timely communications and ensuring a professional handover to the campus based Security Manager / deputy.
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