POLICIES & HOW-TO-SPA
Planning your Arrival
Please arrive up to 30 minutes ahead of your appointment time to change into a spa robe & sandals to enjoy our amenities. All guests of the lounge and spa must have services scheduled. Late arrivals may result in the length of your scheduled services being shortened so that other guest bookings are not affected, with full payment required. Your treatment arrangements and selected appointment times are held exclusively for you. A valid credit card is required to hold your appointment. If you must cancel OR reschedule, please do so within 24 hours of your scheduled appointment time. * 48 hours notice is required for bookings of 3 or more hours. * Qi Party contracts require a 72 hour cancellation. Cancelling OR rescheduling with less than these notices will result in being charged in full for the scheduled treatments. Booking an appointment with us is an acknowledgement of these terms and an agreement with our cancellation & late arrivals policies. For your convenience, a 22% service fee is added onto your spa service upon checkout total as gratuities for the associates who serve you. Additional cash gratuities may be added for exceptional service at your discretion. Please notify the spa reservations agent and your service provider of any special medical concerns you may have. Some of our treatments are not compatible with particular conditions such as pregnancy, high blood pressure, and recent injuries.
Cancellation & Rescheduling Policy
Gratuities
Health Conditions
Age Requirements
To enjoy our lounge and spa, all guests must be age 14 or older, and be receiving treatments. Those under age 18 must be accompanied by a parent.
Payments
We gladly accept cash, Visa, Mastercard, Amex, and Discover credit cards. Please note we do not accept SpaFinder or SpaWish vouchers. Checks are accepted as payment from our Local Loungers Club members only.
Returns
We happily accept returns for spa credit on all products within 30 days of purchase. Gift certificates are non-refundable, but can be transferred to another person or used for different services or products.
What to Wear & Bring
Please do not bring any valuables, such as jewelry, to the Spa. The Qi Lounge Wellness Spa is not responsible for any lost items while at the facility. Wear what is comfortable; we will provide you with a fluffy robe and sandals for your treatments. Lockers are provided for you to stow your clothes & personal items.
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