Who’s Who
and what they do
No matter the colour of their uniform – or even if they don’t wear one – everyone at the Ayrshire Hospice wears a Hospice lanyard with their name and role. And of course, we are supported by our incredible volunteers, who give their time and kindness across many areas of the Hospice. You’ll spot them by their lanyards too – and we simply couldn’t do what we do without them. NON-UNIFORMED CARE TEAMS Social Workers – Supporting patients and families with the social, practical, and financial aspects of care. They help people navigate services, make plans for the future, and ensure dignity and independence are respected. Counsellors – Providing a safe and confidential space for patients and families to explore feelings, cope with challenges, and find strength in difficult times. Spiritual Care Lead & Practitioners – Offering spiritual, religious, or pastoral support to people of all faiths and none, helping patients and families find comfort, meaning, and peace. 8. Care Assistants (Turquoise) – Working in the community as part of the Respite & Response team, and within the IPU, providing practical and compassionate care. 9. Living Well Team (Purple) – Complementary therapists, physiotherapists and occupational therapists who support comfort, movement and wellbeing, helping people remain as independent and active as possible. 10. Cooks & Head of Catering and Housekeeping (White) – Leading our catering and hospitality services with care. 11. Catering Assistants (Fuchsia) – Preparing meals that nourish and comfort. 12. Housekeeping Team (Teal) – Keeping every area clean, calm and welcoming. 13. Facilities Team (Purple polo shirts) – Making sure our buildings and shops are safe, comfortable, and well maintained. 14. Clinical Admin / IPU Administrator (Black) – The organisers behind the scenes, keeping everything running smoothly. 1. Director of Patient and Family Services (Claret) – Providing strategic leadership and support across all our clinical services. 2. Medical Team (Peacock green) – Consultants and doctors offering specialist palliative care. 3. Advanced Nurse Practitioners (Red) – Highly skilled nurses who assess, diagnose and manage care. They work closely with patients and families to plan treatment and provide expert clinical support. 4. Senior Charge Nurse & Charge Nurses (Navy blue) – Offering skilled care, clinical leadership and coordination within our teams. 5. Staff Nurses (Royal blue) – Delivering hands-on nursing care and support every day. Our nurses provide holistic care, attending not only to physical health needs but also offering emotional support, guidance, and reassurance to patients and families. 6. Pharmacy Team (Bottle green tops) – Ensuring medicines are safe, effective and personalised to each patient’s needs. 7. Specialist Palliative Care Nurses – Wearing their own clothes when in the community, and navy uniforms in the IPU, they provide expert nursing support wherever it’s needed. Our Specialist Palliative Care Nurse for the Living Well service wears a navy uniform when at the hospice and their own clothes when in the community. It takes a whole team to make the Ayrshire Hospice what it is - and every person you meet plays a part in providing the very best care and support. From a friendly face at the door, to a comforting hand in the In- Patient Unit, to someone working quietly behind the scenes to keep everything running smoothly - the welcome is always warm, and the care is always personal. You might recognise our teams by their uniforms. To help, we’ve created this handy guide (with illustrations!) so you can see who’s who at a glance.
By Tracy Flynn, Chief Executive Officer
Welcome to a very special 40th edition of The Article - and what a momentous edition it is.
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I’m incredibly proud and deeply moved to be writing this column from our beautiful, transformed home at Racecourse Road. After years of planning, consultation, and building, the vision for a new Ayrshire Hospice has become a reality - and it is more than we ever imagined. When we temporarily moved out of 35–37 Racecourse Road in 2022, we knew it was the beginning of something extraordinary. Thanks to the unwavering generosity of our community, the hard work of our teams, and the success of a Capital Build Project exceeding £18 million, we’ve returned to a space that truly reflects the care we give - a place built with light, dignity, and love at its heart. This new Hospice is not just a building. It’s a place where people can live well, be supported, and feel safe - whatever their circumstances. It’s been shaped by listening to patients, families, staff, volunteers, and supporters. Every room, every detail, reflects what matters most to the people we care for. In this extended edition, you’ll see just how much is happening as we step into this new chapter - from the final touches on our building to the incredible stories of those who make the Hospice what it is. There is so much to celebrate, and so many people to thank. To everyone who has supported us on this journey - whether by giving time, funds, encouragement or care - thank you. This is your Hospice, and together, we’ve created something truly special for today, tomorrow, and the future. With heartfelt thanks,
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Would you like to support our sustainability efforts? SWITCH to the digital version of The Article today and have it delivered directly to your inbox. Make the switch by scanning the QR code or emailing newsletter@ayrshirehospice.org
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If you would prefer not to receive The Article, please email us at newsletter@ ayrshirehospice.org
September 2025 | EDITION 40
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