CHART's monthly flipCHART newsletter is a quick, light, and fun read that keeps you in the know about the latest member news. #CHARTtrainers
CONNECTING THE CHART MEMBER COMMUNITY
FALLing INTO GREAT NEWS SEPTEMBER 2025
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
Redond Phot Insid !
2026 Conferences: Get Ready for These Exciting Locations!
Illuminate. Empower. Impact.
See the flyer included with this issue of the flipCHART to help you budget for your attendance at the 2026 CHART conferences.
chart.org > Upcoming Conferences
Trainer Track: Participant Management Virtual Competency Workshop Online This Fall Free for CHART Members October 14 & 21, 2025 3:00 pm – 5:00 pm ET Register: chart.org > Trainer Development and Events > Training Competencies FREE for CHART Members; enter the discount code MEMBER-COMP at checkout. $149 for non-members. Space is limited and sessions will not be recorded. Please only register if you are confident that you can attend both workshop sessions.
Thank You to Those Who Referred First Time Attendees to Redondo Beach! Kelly McCutcheon Sarah Roha Shannon Desperes-Adams Audrey Benet The teams at: bartaco National Restaurant Association
Whataburger ELB Learning Culver's Del Taco
Regional Training Forum (RTF) Recap Minneapolis RTF | MFHA Roundtable | June 16-17, 2025
More than a dozen CHART attendees joined the Multicultural Foodservice & Hospitality Alliance (MFHA) Roundtable, hosted by Ecolab, for a robust discussion on “Developing Future-Ready Leaders.”
PresidenTalks Booked for Life: Leadership Lessons and Riveting Reads I love books. I’m constantly reading them, referencing them, heck, even smelling the pages. (I may have just lost some of you, but there are those that know what I’m talking about.) At the CHART 108 Conference in Redondo Beach, Keynote David Horsager shared a thought about books that has stuck with me since he said it. While I couldn’t verify the exact stat he shared – that the average adult reads just one book after finishing school – it sparked a deeper look. What I did find was just as sobering: Nearly 50% of Americans haven’t read a single book in the last year. (Source: https://testprepinsight.com/resources/us-book-reading-statistics/) Reading helps us gain perspective, practice empathy, and even reduce stress. It’s a workout for your brain, helping to improve memory and increase our critical thinking skills. I love reading for the same reason others love travel – it’s a journey to another world, another time, or another person’s shoes. I read books on a develop/reward cycle. For every leadership book I read, I try to reward myself with a “fun” one, usually in the form of Science Fiction.
CHART President Kelly McCutcheon
✅ Make the Right Choice , Joel Zeff – fun, funny, actionable ✅ Exiles , Jane Harper – my first crime fiction and it won’t be my last ✅ The Let Them Theory , Mel Robbins – life changing & tattoo worthy ✅ The Apprentice , Jacques Pepin – as endearing as the chef himself ✅ Water Moon , Samantha Sotto – a magical adventure ✅ The Ministry of Time , Kaliane Bradley – a speculative sci-romance ✅ Mickey 7 , Edward Ashton – The book is a “yes,” the movie is a “no” ✅ Project Hail Mary , Andy Weir – Sci fi perfection ✨ ✅ Lessons from the Drive Thru , Monica Rothgery – Changes how you think about Front Line Leadership… and your own! ✅ Mind of My Mind , Octavia Butler – A 70’s classic that’s still fresh Unreasonable Hospitality , Will Guidara – book clubbing now Designing Momentum , Brant Menswar – leverage life’s moments You Got This , Dr. Ivan Joseph – skyrocket your self confidence Lessons From a Third Grade Dropout , Rick Rigsby – if I ever wrote a book, it would probably be about my dad, too Every Team Needs Coaching , Jason E Brooks – Launches in September, already pre ordered! Bonus! Dr. Brooks is donating 50% of the proceeds from this launch to our scholarship program. So, to get to know a little more about me, here are the books on my must-read list this year. (Checks by the ones I’ve finished so far.)
So, I’d love to hear from you. What are you reading and what book would you recommend I tackle next? Scan the QR code to get in touch! PS: When you read, do you see the words in your head or are you like me, and see pictures?
CHART Scholarship Fund Book Give Back
Who: Thank you, author and speaker Jason Brooks! Book Title: Every Team Needs Coaching: Lead Better. Coach Smarter. Build Teams That Scale. What: 50% of all net proceeds from Amazon book sales will be donated to the CHART Scholarship Fund. Must Order By: September 30, 2025 Link: https://www.amazon.com/Every-Team-Needs-Coaching-Smarter/dp/B0FHQSJWB1
Making Big Waves in Redondo Beach! Check out ALL of the pictures at https://collections.abrahanny.com/chartredondobeach2025/ • Password: CHART2025 Or view our Facebook page > Photo Albums
A tattoo of outgoing CHART President Felicia White’s face for all in attendance!
Clearing invasive plants at the Greenbelt
Christopher Shand achieves his Lifetime Membership!
Mike Nalley, Ph.D. was recognized as our 2025 Spirit of CHART recipient!
Stunning views at the pool deck Welcome Reception
Stunning views at the pool deck Welcome Reception
Dinner on Hermosa Beach + Karaoke
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Remembering Harry Bond - May 24, 1952 - July 1, 2025
We were so very sad to hear of the passing of our dear CHART friend and Lifetime Member Harry Bond. During his time on our Board of Directors, Harry was instrumental in expanding the “sharing” aspect of our guiding principles by helping launch the first Resource Gallery Vendor Expo and MINDS (Members in Need of Dynamic Sharing) Center at our conferences. In 2003, he was honored with CHART’s Commitment to People award. His leadership and legacy lives on.
Member News
Damian Hanft is now Vice President of Human Resources at Taco John’s. Megan Gibbs is now Corporate Training Manager for Specialty Restaurants.
Nicole White , CHT is now Director of Operations for The Common Man Family of Restaurants.
James Frank is now Field Training Manager for Dine Brands Global (Applebee’s).
Jenny Greenlief got married! She is now officially Jenny Baird .
Crystina Bukrinski , SPHR is now Vice President, Talent and Guest Experience for Casina Hospitality.
Dr. Felicia White , Ed.D., CHT is now Vice President of Training, Human Resources, and Quality Assurance for Falcon Holdings.
Dina Taher is now Senior Manager, Operational Learning & Development for InTown Suites.
Anna Mason, CHT has been promoted to Vice President of People Experience at A.Ray Hospitality.
Matthew Steele , CHT has been promoted to Director of Learning & Innovation at Galardi Group – Wienerschnitzel.
Chris Patterson is now Vice President of Training & Development at Houston TX Hot Chicken.
GLEAM’s Fall Program is Now Accepting Mentors and Mentees Register by September 21, 2025 for an early October kick off. This program has gotten rave reviews from the CHART members who have participated in the past. View the digital flyer included with the online flipCHART at chart.org for more information and to sign up. Or visit gleamnetwork.net.
2026 CHART Conferences
What’s the Difference Between the Winter and Summer Conferences? Winter (February or March): HOSPITALITY TRAINING COMPETENCIES CONFERENCE Summer (July or August): HOSPITALITY TRAINING CONFERENCE
CHART 109 New Orleans | Feb 22-25, 2026
CHART 110 Boston | July 26-29, 2026
What’s different?
Hospitality Training Competencies Conference Discover the power of immersion in skill-based professional development built for hospitality trainers by hospitality trainers • COMPETENCIES: Targeted format featuring CHART’s Hospitality Training Competencies Certificate Program allows you to take a deep-dive into applicable training knowledge and skills • MASTER FACILITATORS: 24 top trainers will share their abundant expertise with you • CERTIFICATES/PINS: Tangible recognition of your achievement you can promote at work and online • HOT INDUSTRY TOPIC BREAKOUTS: Timely sessions give further learning options • TRAINING HIGH 5: Recipients share simple, yet highly effective training solutions • MASTERCLASSES: Post-conference sessions provide application and depth
Hospitality Training Conference Learn from industry leaders to collect current ideas and solutions that you can implement immediately at work • BREAKOUTS: A line-up of thought-leadership experts lend fresh perspectives that are designed to help you do your job better • CHART TALKS: Quick-hit big ideas will expand your mind • VIEW FROM ABOVE: Company executives give a high-level perspective of training’s role • PRE- AND POST-CONFERENCE WORKSHOPS: Additional targeted learning opportunities to get even more from your conference experience • COMMITMENT TO PEOPLE: The best and brightest in hospitality are recognized at the celebration dinner • SILENT AUCTION: A fun way to be a part of supporting our college scholarship program and the future of hospitality
What’s the same?
• NETWORKING: Numerous opportunities are incorporated right into the agenda to build high-quality connections • KEYNOTES: Nationally recognized speakers bring the spark and energy to general session • BEST PRACTICE SHARING ROUNDTABLES: Rapid-fire sharing gives practical take-aways • RESOURCE GALLERY: Member-recommended vendors fast-track your introduction to trusted solutions • SERVICE EVENT: An impactful way to support the host community and work side-by-side with others • HOSPITALITY SUITES: Nightly informal gathering to strengthen the bonds that will last throughout your professional career
CHART’s Winter Hospitality Training Competencies Conference
Competency Tracks & Workshops
How the Competency Certificate Program Works
Visit chart.org > Upcoming Conferences
It’s important to invest training dollars wisely. That is why we work hard to make sure that CHART conferences are the BEST VALUE in the industry. Make room in your budget for one or both of these events, and you will see a tangible return on your investment. When you attend a CHART conference, YOU will gain career-defining skills training and industry network-building. When a hospitality trainer attends a CHART conference, YOUR COMPANY will gain stand-out training driving high-impact performance. Pivotal Events for You and Your Company Budget Now for 2026 CHART Conferences
As you budget for 2026, here are estimates to help you plan.
Sample Budget for a CHART Conference: Conference Fee
Register by early registration deadline $1,395
Bring a group of 5 or more, and save an additional $100 per person with CHART's special Group Rates. (Code GROUP ) BRING YOUR TEAM TO CHART AND SAVE!
Hotel for 3 Nights
$199 x 3 ($279 x 3 for summer)
$ 597 $ 400 $ 60 $varies
Approx.
Airfare
Ground Transportation To/From Airport, Approx.
1 Lunch, 1 Dinner
Meals On Your Own
Meals and Refreshments Included: Sunday Opening Reception
CORPORATE MEMBERSHIPS ARE AVAILABLE
Light Appetizers + Drink Ticket
(Dinner on your own)
Kick off networking with small dinner groups
Monday
If you have 5 or more trainers on your team, consider a corporate membership! More information at chart.org > Membership & Community > Corporate Membership Packages
Continental Breakfast
Breakfast
Coffee Break
Refreshments
Lunch On-site Interactive Lunch Reception/Resource Gallery Hosted Beer, Wine, & Soda Dinner Networking Event Off-site Fun Dinner Event
Tuesday
Breakfast
Continental Breakfast
Coffee Break
Refreshments
(Lunch on your own) Afternoon Break Celebration Dinner
Catch up on work or connect with peers
Refreshments
On-site Recognition Dinner and Entertainment
Wednesday
Coffee Break
Refreshments
chart.org > Upcoming Conferences
Illuminate • Empower • Impact
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