Service Overview
In this section, nominees should outline the following:
• A clear description of the services offered to clients and the target audience served • What sets the service provider apart from competitors in the same market • Ways in which the provider communicates with clients, including the frequency and methods of communication • Examples of how the service provider adds value to clients through best practice initiatives, and helps clients stay up to date with changing legislation • How quality and consistency are maintained across services and regions • Provide insights into how customer feedback is reviewed and how complaints are managed. Along with how customer service, satisfaction, and retention are measured • How the services are regularly reviewed and improved. Discuss how the success of improvements is monitored and measured over time • How changes to services are communicated to clients and the steps taken to ensure maximum benefit is delivered
Nomination Summary Statement (Maximum 150 words)
Provide a brief summary of your entry, highlighting why this organisation should win the award. If your nomination is shortlisted, this summary will be published on the CIPP website, so avoid including sensitive or confidential information.
Testimonials
A maximum of three testimonials should be provided, with judges deducting marks for additional submissions. Testimonials must be:
• On company letterhead or email with contact details • Alternatively, submitted as video testimonials (maximum 1 minute per video). The individual must introduce themselves, their organisation, and their connection to the nominee • Provided within the last 12 months with a date stamp.
Supporting Documents
Please attach any relevant support material, including testimonials, research, performance analysis, collateral, screen grabs, pictures, etc.
• Entrants may attach up to 4 files of supporting material. • All attached files must be no larger than 2 MB each. • Videos should last no longer than 3 minutes.
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