Goals & Strategies
Priority Area – Quality We will meet or exceed our quality, compliance, accreditation, and risk management goals. 1. Improve our internal work processes to increase staff productivity and effectiveness to provide better coordinated services that result in improved quality of care. 2. Maintain compliance with Joint Commission and achieve recognition as a Patient-Centered or Primary Care Medical Home (PCMH). 3. Collaborate with the community in order to improve preparedness and communication regarding disaster planning with an emphasis on risk management techniques. 4. Improve patient satisfaction. Priority Area – Finance We will continue to be responsible stewards of our financial resources, improve our financial viability, and long-term program sustainability. 1. Assess and implement revenue maximization strategies that reduce our dependency on non-program revenue. 2. Build and sustain an operating cash reserve to ensure the ability to respond to changing capital needs and the investment in new programs and services. 3. Develop a financial risk management plan to ensure continuation of services in the case of sudden decline or loss of revenue due to a catastrophic event. 4. Create a culture of financial accountability throughout the organization. Priority Area – Growth We will ensure our continued growth to meet the healthcare needs of our current and potential patients in the communities we serve. 1. Increase number of service delivery sites and increase access to quality healthcare in communities of greatest need. 2. Increase access to specialty care by developing new service lines in existing and new locations. 3. Cultivate and strengthen mutually beneficial collaborations and partnerships to advance the shared mission of improving community health.
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