1. Average number of daily public use computer logins 2. Average number of participants per program 3. Percentage of satisfaction reported through customer service surveys 4. Average turnaround time (hours)for shelving materials New/Updated for FY25 (takes place of #1-4) Number of public computer/fax/scan/copy usage per month Average number of program attendees per month Percentage of surveys with Good/Excellent rating Number of impact stories shared from library users Number of improvements to tech/service/physical space
80 28
91 27
89 95
100 30.0 98%
97%
98%
98%
24
24
24
24
N/A
N/A
N/A
20,000
N/A N/A N/A N/A
N/A N/A N/A N/A
N/A N/A N/A N/A
20
98%
10
5
181
Made with FlippingBook - PDF hosting