DEPARTMENT: INFORMATION TECHNOLOGY
PROGRAM: IT ADMINISTRATION
MISSION The responsibility of the Information Technology activity is to provide dependable, high quality computer services to City departments. This is accomplished by maintaining a stable network environment, delivering quality equipment at the best cost, and providing efficient in-house user support for both software and hardware. Information Technology also assists other departments in systems selection, implementation, and operation, and remains informed on computer related topics in order to apply that knowledge to work flow analyses and create more efficient processes within the organization. GOALS AND OBJECTIVES • To manage various interconnected local-area networks that form the City’s wide-area network. • Act in an advisory and project management capacity for all departmental technology purchases used to streamline work flow and improve productivity. • Administer a revolving technology replacement program that ensures scheduled replacement of hardware such as desktop computers and servers before they become obsolete. • Provide first-, second-, and third-level technical support for all software and hardware issues. • Install, maintain and repair IT equipment, such as workstations, peripherals, servers and network hardware, and telecommunications equipment. • Oversee training program for City employees for a range of applications. • Analyze emerging technology and determine how and when its application becomes relevant and cost effective to City business.
• Implement ERP modules though Project Manager Office. • Assist PIO with maintaining the City’s web presence. SERVICE LEVELS Quantifiable Factor(s)
FY 2025 Target
FY 2022 Actuals
FY 2023 Actuals
FY 2024 Actuals
Activity Demand/Workload Number of work orders opened
2615 12/2 730/5
2681 12/1 740/5
2425 12/1 780/5
2,600 12/1 780/5
Number of phishing tests and trainings
Number of PCs, laptops, servers and iDevices supported by the number of support staff
FY 2022 Actuals
FY 2023 Actuals
FY 2024 Actuals
FY 2025 Target $40.01
Efficiency/Effectiveness Measures
M&O budget per capita
$35.82 3.60%
$37.86 3.75%
$37.85 3.65%
M&O budget % of city budget
4.2%
184
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