Percentage of help desk calls resolved at time of call (industry standard 55-60%) Customer Satisfaction Survey 90% good or great Average percentage of employees clicking on links in phishing emails (Stay below target) IT spending for enterprise employees, benchmarked against the multiple industry standard per Gartner (going away in FY25) Percentage of network uptime at 99.95% or greater, relative to the entire year, under IT control
66%
60%
63%
60%
N/A
N/A
N/A
90%
4%
4%
5%
>10%
$2,810
$4,963
$3,959
$6,000
99.95
99.95
99.99
99.95
185
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