SERVICE LEVELS
FY 2025 Target
FY 2022 Actuals
FY 2023 Actuals
FY 2024 Actuals
Quantifiable Factor(s)
Activity Demand/Workload 1. Number of customer accounts serviced by the Public Utilities Department 2. Annual water sales in gallons 3. Number of customer calls for sewer blockage assistance Efficiency/Effectiveness Measures Public Utilities Administration O&M budget per capita Public Utilities Administration O&M budget as a percentage the overall departmental budget 1. Average O&M cost ($) per customer account served 2. Average O&M cost ($) per million gallons of water sold
68,488
18,304
1 8,304
19,000
2,464,885,194 2,357,102,916 2,3 57,102,916 2,500,000,000
502
429
4 29
400
FY 2022 Actuals
FY 2023 Actuals
FY 2024 Actuals
FY 2025 Target
$4.07
$9.14
$8.33
8.27
0.84%
2.48%
2.27%
2.15%
$403
$4,427
$ 4,427
$1,113
$11,910
$4,683
$4, 683
$5,490
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