FROM THE President
Good News on Good Neighbor Parks Our familiar network of discounted public RV parks is still here for you
W e’ve heard from many of you regarding Good Neigh- bor Parks since the publication of our 2013 Coast to Coast
putting members first
Resort Directory. The question we get is, “Can we still use the Good Neighbor Parks?” It seems that we created some confusion on this point by including the Good Sam Park and Camping World SuperCenter locations in the annual directory and excluding the Good Neighbor Parks. Let me assure you that Good Neighbor Parks are still available for you to use as part of your Coast to Coast mem- bership. You can book stays at Good Neighbor Parks the same way you always have, either by using our online Trip- setter reservation system at CoastResorts.com or calling our Member Service Center at 800-368-5721. We also had feedback that you missed having a printed listing of Good Neighbor Parks to reference before and during your travels. As you already know if you’re reading this, we’ve printed a Good Neighbor Park Directory and We really do appreciate your feedback, so please keep it coming. included a copy with this issue of Coast to Coast magazine. Another change we made to the Resort Directory was to relocate some of the membership information previously found in the directory to our website and also to our mem- ber kits. When you receive your member kit after renewing your membership, or when you visit the website and click on Member Benefits, you’ll see that we’ve done a much more thorough job of explaining each benefit and how to access them. This update of our member benefit descriptions was also based on member feedback. Case in point was a member who wrote last year to tell me that he was at a loss to under- stand how to use the Family and Friends benefit (available
to Coast Deluxe and Premier members) because we never adequately explained it. I did some research and found that he was right. So now, both in the member kits and on our website, there’s a full explanation of this benefit and how to use it. We then conducted a complete revision of all our benefit copy to ensure that we fully explain the value of each benefit and tell you where to call or click to take ad- vantage of each one. We really do appreciate your feedback, as it points us to areas where we can better meet your needs. So please keep the feedback coming. And if you have particular input on the Resort Directory that you’d like to share, please drop me an email at bhoster@GoodSamFamily.com. We begin our planning process for the 2014 edition in the next month, and I’ll incorporate your comments into those discussions. As you make your travel plans this year, please consider joining us for one or both of our Good Sam Rallies in 2013. These four-day events feature world-class entertainers, hundreds of RV lifestyle seminars and exhibit areas filled with the latest products and services for your RV. We’ll be in Syracuse, New York, June 13 through 16, and Atlanta, Georgia, October 17 through 20. See the opposite page for more details or visit TheRally.com. Hope to see you there!
Marcus lemonis Chairman and CEO
Bruce Hoster President Coast to Coast Resorts bhoster@GoodSamFamily.com
Good Sam and Camping World marcusvip@GoodSamFamily.com
4 COAST TO COAST Spring 2013
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