Key Responsibilities • To deputise for the Group Director of Estates as required and the Head of Projects and Procurement • To positively represent the estates department in internal forums, groups and governance committees and leadership meetings • To line manage designated staff in line with policy and ensure staff in secondary lines management are well line managed with a common consistency; support and mentor staff through their personal development and career journey, ensuring all complete mandatory and developmental training to sustain suitable levels of technical competence • To annually form an operational budget for staff and operational costs using capital and revenue data, targeting a year on year reduction on cost; manage operational activities within budget at all times with very regular reviews and reporting, together with reconciliation and a year end focus to ensure spend/no overspend • To ensure all facilities are open, operational, safe and compliant at all times; comply with all mandatory and directed regulations/standards; complete timely all PPM and projects; ensure facilities provide the best possible learner and staff experience; present well; and provide the best possible conditions for learning • Establish, monitor and report using a data driven performance dashboard for all aspects of operations including services desk; customer satisfaction; compliance; PPM; energy; performance and targets set and within SLA • Ensure all procurement is undertaken in line with policy and value for money is achieved at all times, with maximised opportunity taken through bulked up procurement. Ensure our specification (SFG20 for PPM), standards, frequencies and terms and conditions lead our procurement processes. • Manage all term based contracts in accordance with the contract and progressive, high quality partnership working to achieve consistent high quality service provision, aligned to our service level agreements (SLAs), challenging and supporting high performance and a consistent quality • To lead the estates function, service desk and systems development to ensure high customer satisfaction and performance in line with our SLAs targets, including a customer focus system/service and approach whereby keeping customer informed, managing expectations and speed of service are the focus • Establish an operating manual/set of procedural driven processes that achieve a consistent high quality of operation and profile risk • Develop key relationships with senior leaders, establishing trust and openness as a basis with proactive open reporting of performance on a regular frequency • Lead and manage the campus support service to provide a consistent high quality service in line with our SLA and organisational expectations for supporting students and staff in their safety and wellbeing
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