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Our Commitment to Care
Patient Satisfaction Matters to Us Welcome to our hospital. We consider it a privilege to serve the healthcare needs of our community, and we want to thank you for choosing us for your care. We Care About Your Care Our goal is to provide the best quality healthcare. So we want feedback from patients like you: How’s your stay going? Are your needs being met? Are your doctors and nurses listening and responding to your questions and requests? If you have questions or concerns about your care, speak with your nurse or the nursing supervisor. We will try to resolve them as quickly as possible. } If you feel your concerns are not being properly addressed, you can contact any of the organizations listed on p. 27. We Value Your Feedback Once you leave our facility, we may ask you to take the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. It is used to measure and report patient satisfaction. It’s made up of simple
Want to Know How We Score? You can review and compare the quality, care, and safety ratings for different hospitals using Medicare’s Care Compare tool, which uses HCAHPS results and other data. Visit medicare.gov/ care-compare .
questions on key topics, such as: Doctor and nurse communication Medication and discharge information
Staff responsiveness Overall quality of the hospital
If you’re selected to receive this survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.
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