UMS Case Study: Hafslund

With constantly improving technology and better customer awareness the demands towards suppliers are increasing. Hafslund saw the need to bemore proactive in their customer care. Clients receiving day to day services such as internet connection, power, district heating and drinking water expect notifications in case of downtime or planned outages. Hafslund acts on time to take care of increasing customer demands

NORWAY’S LARGEST POWER GRID OPERATOR Hafslund is Norway’s largest power grid operator, a leading supplier of electricity and a major producer of renewable ener- gy from hydropower and district heating. The group is the fifth largest company in the Nordic countries in terms of elec- tricity sales and has produced renewable energy from hydropower for more than 100 years. Hafslund supplies environmentally friendly heat and hot water to large sec- tions of Oslo’s population through its district heating grid. Hafslund priori- tises the use of waste heat purchased from the City of Oslo’s waste-to-energy plants and then uses heat produced at its own heating centres. The company’s

District heating is particularly suitable for residential and commercial build- ings with water-borne heating systems located close to Oslo’s existing district heating grid. These could be older build- ings with an oil furnace that is due to be phased out and replaced with a renew- able energy source, or a new building in need of an environmentally friendly energy source. NEED FOR PROACTIVENESS With constantly improving technology and better customer awareness the de- mands towards suppliers are increas- ing. Hafslund saw the need to be more proactive in their customer care. Clients receiving day to day services such as internet connection, power, district heating and drinking water expect

own production involves the extraction of heat from the city’s sewage and heat generation based on different renewable energy sources. Hafslund aims to phase out fossil energy sources used in district heating pro- duction units. Specific situations and lengthy periods of cold weather can result in some use of fossil energy sources in order to maintain constant supply. To guarantee the availability of energy in even the coldest winter periods, the company also uses electric boilers together with peak load sources such as LNG and oil boilers to produce district heating.

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