Pharmacy Director Coleen Schrage connected with OneWorld in 2007, when she started at Hope Pharmacy as a staff pharmacist. Hope Pharmacy was OneWorld’s contract pharmacy until it officially became part of OneWorld in 2009. Since then, Schrage has directed the pharmacy as daily prescriptions more than quadrupled, through expansions and remodels, and through an ever- changing policy and technological landscape. Four Questions with the Pharmacy Director
How do you describe the difference between a community-based pharmacy like OneWorld’s and a retail pharmacy?
In your time at OneWorld, what are some things that you are most proud of, that the pharmacy has done or been able to achieve? When I look back, I’m just in amazement on the growth that we went through. When I started at OneWorld in 2007 I remember a record day of 300 prescriptions. Today’s record is over 1,200. That is a sense of pride growing the pharmacy to that level. I am also proud of all the technology and adherence programs that we started over the years. The pharmacy has been recognized by third party payers by achieving 5-star rating (outstanding) in adherence measures for the past four years. Alyssa Tello [represented] the OneWorld Pharmacy on a discussion panel in Las Vegas in July for Medication Therapy Management (MTM) services. We were chosen to present because they recognize that the OneWorld Pharmacy does such a great job with our MTM program. Anything else you’d like to add? I’m just proud of my team. … Each patient that comes in, I think every team in the pharmacy has impacted or touched those patients one way or the other because it’s not just a one-person thing. It’s such a huge team effort on a daily basis, from opening to closing, to get this done. Everybody needs to show up.
There’s a path to affordability of medications at a community health center. The other big difference besides accessibility is patient care.
You’re really taking care of the whole patient. … And we’ve been afforded the time to be able to do that and meet and coach our patients. There are really stark differences. We work with a great medical team as well. If something is up, we have a direct line to talk to our medical providers. We can just call upstairs because they are very patient oriented as well, and they want their patient taken care of. What has been your approach when guiding the pharmacy through its growth periods so far? Part of it is looking at needs and strategic planning and trying to figure out what does this look like? You look at patterns, you look at where we are going to be in a year. What is the growth looking like? You coordinate with medical teams and the medical directors at the time [and ask them], “What are your plans moving forward?” I also look at the best practices among other pharmacies and work to implement those within our pharmacy. Coleen Schrage Pharmacy Director
12 EXCHANGE | ISSUE 2 2025
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