2025 CE DAYTIME SESSIONS
AVIAN WOUND AND TRAUMA MANAGEMENT C ameron Ratliff, DVM, DACZM 10:00 AM - 10:50 AM | Room 110 A Avian species have sophisticated anatomic features and lifestyle differences that predispose them to unique injuries. Thin skin and minimal subcutaneous tissues make some traumatic wounds challenging to deal with. This can be compounded by continued self-mutilation of wounds with the beak or feet and the need to preserve flight in wing injuries. Management of common injuries to the skin, beak, feet, and wings will be discussed. AMPHIBIAN MEDICINE: DEEP DIVE Cameron Ratliff, DVM, DACZM 11:00 AM - 11:50 AM | Room 110 A An in-depth review of amphibian taxonomy, biology, husbandry and medicine. Diseases of concern affecting conservation efforts will be described in detail, as well as common presentations in exotic clinics and zoo collections. Blood collection, diagnostics, surgery and medical management will be discussed. PRACTICE MANAGEMENT/ OFFICE PERSONNEL FRIDAY, SEPTEMBER 26 _______________________________________ HOW TO DELIVER AN EXTRAORDINARY SERVICE EXPERIENCE Barbara Khozam, CSP, AS, CPXP 8:00 AM - 8:50 AM | Room 102 Everyone in business knows that customers have choices. It’s no longer good enough to simply meet customer expectations. Customers who are merely satisfied with a service will remain flexible but will switch companies after only one bad experience. It’s, therefore, more important to create exceptional customer experiences – a story that they can share with their friends and family The best service organizations realize that the quality of experience a customer realizes on each visit can win a customer’s business AND long-term loyalty! So why let customer service sit on the sideline. In this session you will discover: • The rationale for extraordinary service • How to get your team to deliver a consistent experience to every customer, every time • A 4-step proven customer service protocol • Communication techniques for exceeding customers’ expectations • Ways to create loyalty LEADING FOR SERVICE EXCELLENCE: IN PERSON AND VIRTUALLY In an era of high turnover, low staffing, and wavering morale, healthcare leaders are tasked with more than just maintaining operations—they must inspire, engage, and lead with resilience. This session offers practical leadership tools designed to enhance employee engagement and foster a culture of excellence, ultimately leading to improved customer satisfaction and organizational success. Barbara Khozam, CSP, AS, CPXP 9:00 AM - 9:50 AM | Room 102 Participants will gain insights into their own leadership styles, learn to motivate and communicate effectively across all levels of their team, and develop strategies to overcome common leadership challenges in healthcare. Session Objectives: After attending this session, attendees will be able to: • Implement strategies to boost employee engagement and morale, leading to improved retention. • Foster a culture of accountability and effective communication across all team levels. • Confidently address underperformance and develop a sustainable action plan for leadership success.
BREAKING DOWN HUSBANDRY IN REPTILES AND AMPHIBIANS Brandon Louth, DVM 10:30 AM - 11:20 AM | Room 110 A Husbandry issues are the most common reason why a veterinarian will see a reptile or amphibian. This lecture is meant to give resources to the clinician to understand and provide recourses to their clients. An overview on enclosures, lighting, temperature, substrate, humidity and more will be covered. In addition to specifics of many of the commonly seen species. COMMON DISEASES IN REPTILES AND AMPHIBIANS Brandon Louth, DVM 11:30 AM - 12:20 PM | Room 110 A This practice breaks down common diseases seen in reptiles and amphibians, providing the clinicians with the fundamentals to diagnose, treat, and even prevent many diseases. LIVER LOBE TORSIONS IN RABBITS Katie Dowling, Dipl ABVP Exotic Companion Mammal 2:00 PM - 2:50 PM | Room 110 A Liver lobe torsion (LLT) has become increasingly recognized as a differential in rabbit patients presenting with non-specific gastrointestinal stasis signs. This presentation focuses on relevant anatomy, clinical presentation, and diagnostic testing regarding liver lobe torsions in rabbits. Therapeutics, surgical, and medical management strategies are discussed. URINARY DISEASE IN EXOTIC COMPANION MAMMALS Katie Dowling, Dipl ABVP Exotic Companion Mammal 3:00 PM - 3:50 PM | Room 110 A Urinary disease is not uncommon in exotic companion pets. The purpose of this talk is to review some of the species-specific anatomy and physiology of the urinary system for exotic companion mammals. Common presenting clinical signs, underlying disease pathology, and therapeutic treatments will be discussed for rabbits, guinea pigs, and ferrets. OPHTHALMIC DISEASE IN EXOTIC COMPANION MAMMALS Katie Dowling, Dipl ABVP Exotic Companion Mammal 4:30 PM - 5:20 PM | Room 110 A Ocular disease is a common presenting complaint for exotic companion pets. The purpose of this talk is to review some of the species-specific ocular anatomy in exotic companion mammals. Common presenting clinical signs, underlying disease pathology, and therapeutic treatments will be discussed. SATURDAY, SEPTEMBER 27 _______________________________________ FROM CALL TO CARE: NAVIGATING WILDLIFE TRIAGE IN GENERAL PRACTICE Lauren Brady, DVM 8:00 AM - 8:50 AM | Room 110 A This session aims to equip veterinary teams with essential skills to respond confidently and knowledgeably to wildlife cases. The presentation will focus on effective triage strategies tailored for general practice staff, starting with the crucial role of front desk personnel in handling public inquiries. We’ll explore practical approaches for helping callers assess situations to decide the best course of action, and fundamental techniques for providing immediate care when necessary. We’ll also discuss collaboration with wildlife rehabilitators, basic legalities, along with ethical and logistical considerations in wildlife medicine. THE ART OF THE DART: INTRODUCTION TO FIELD IMMOBILIZATION STRATEGIES FOR EXOTIC UNGULATES Lauren Brady, DVM 9:00 AM - 9:50 AM | Room 110 A This session will focus on the critical considerations for successfully and safely immobilizing exotic ungulates in the field. We will explore the selection of appropriate anesthetics, projectors and remote delivery devices based on different species and environments. Safety will be a key theme, highlighting both the safety of the animal and the team performing the immobilization. We will discuss risk
assessment, minimizing stress, and general considerations for anesthesia and recovery. By the end of this presentation, attendees will gain practical insights into field immobilization protocols and increase their confidence to successfully carry out these procedures in the field. HOP TO IT: TREATING AND CARING FOR MACROPODS WITH CONFIDENCE, PART 1 Lauren Brady, DVM 10:30 AM - 11:20 AM | Room 110 A These sessions will introduce the basic principles for care and treatment of kangaroos and wallabies. We’ll discuss distinct features of their anatomy and physiology, husbandry and nutrition practices for improved health, preventative care, and common diseases and illnesses. We’ll also explore the intricacies of neonatal care, including best practices for hand-raising young macropods and addressing common challenges associated with early-life care. HOP TO IT: TREATING AND CARING FOR MACROPODS WITH CONFIDENCE, PART 2 Lauren Brady, DVM 11:30 AM - 12:20 PM | Room 110 A These sessions will introduce the basic principles for care and treatment of kangaroos and wallabies. We’ll discuss distinct features of their anatomy and physiology, husbandry and nutrition practices for improved health, preventative care, and common diseases and illnesses. We’ll also explore the intricacies of neonatal care, including best practices for hand-raising young macropods and addressing common challenges associated with early-life care. AVIAN CLINICAL PATHOLOGY: IF BLOODWORK COULD TALK, WHAT WOULD IT SAY? Jessica Magnotti, DVM, DABVP (Avian), CertAqV 2:00 PM - 2:50 PM | Room 110 A Hematology and biochemistry panels represent essential diagnostic laboratory tests that are frequently performed. However, interpreting these tests in our avian patients isn't always straightforward. This presentation will equip you with the knowledge to accurately and confidently interpret avian complete blood counts (CBC) and chemistry panels. We will explore common challenges, identify potential sources of erroneous results, and review several cases together. CLUCK YEAH! A LECTURE ON BACKYARD POULTRY MEDICINE Jessica Magnotti, DVM, DABVP (Avian), CertAqV 3:00 PM - 3:50 PM | Room 110 A This lecture is designed for veterinarians interested in deepening their understanding of backyard chicken medicine, focusing on both the clinical and preventative care aspects essential for managing the health of your chicken patients. You will gain valuable insights into the most common diseases, diagnostic techniques, and treatment options for your chicken patients. PLUCKED AND PERPLEXED: WORKING UP THE FEATHER DESTRUCTIVE PARROT Jessica Magnotti, DVM, DABVP (Avian), CertAqV 4:30 PM - 5:20 PM | Room 110 A This lecture will review the current literature on feather- destructive behavior in parrots. We will go over recommendations on how to work up parrot patients who exhibit this frustrating behavior, as well as discuss considerations for treatment. SUNDAY, SEPTEMBER 28 _______________________________________ A TYPICAL ZOO VET DAY Cameron Ratliff, DVM, DACZM 8:00 AM - 8:50 AM | Room 110 A Explore what a day is like for a veterinarian at the Dallas Zoo. We will walk through the usual events throughout the course of day. Special considerations that are made daily including drug dosing and administration, handling/ restraint, and how tasks are divvied up. Finally, the path to becoming a zoo veterinarian is briefly discussed. BIG CAT MEDICINE Part One of the presentation will discuss common diseases in non-domestic felids in captivity, especially in geriatric populations. Part Two will discuss anesthetic considerations in big cats. Cameron Ratliff, DVM, DACZM 9:00 AM - 9:50 AM | Room 110 A
53 SWVS 2025 ONSITE GUIDE
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