2025 CE DAYTIME SESSIONS PROFESSIONAL
TENDER CONVERSATIONS: HELPING FAMILIES WITH QUALITY-OF-LIFE ASSESSMENTS Mary Gardner, DVM 2:00 PM - 2:50 PM | Room 106 Navigating the decision to euthanize a beloved pet is one of the most challenging aspects of veterinary practice. In this lecture, attendees will learn how to effectively assess a pet's quality of life by balancing clinical observations with the emotional and practical considerations of pet owners. Drawing from both veterinary and palliative care principles, this session will guide veterinarians in helping clients identify and articulate their goals of care, recognize the signs that indicate a decline in their pet's well-being, and make compassionate, informed decisions. Attendees will leave equipped with tools and strategies to support families through this delicate process, ensuring that the final chapter of their pet's life is as peaceful and dignified as possible. HELPING PET PARENTS THROUGH HEARTFELT ENDINGS AND HONORED MEMORIES Mary Gardner, DVM 3:00 PM - 3:50 PM | Room 10 6 The euthanasia appointment is one of the most profound experiences in veterinary medicine, requiring an extraordinary balance of empathy, compassion, and skill. How we navigate this delicate moment not only impacts the family’s immediate grief but also shapes their lasting memories of their beloved pet’s final journey. Equally important is the opportunity to honor that bond through thoughtful and heartfelt memorialization. In this lecture, we will explore the art of conducting a euthanasia appointment with grace and sensitivity, focusing on the tone of voice, delivery of words, bedside manner, and the technical procedure itself—all vital components of creating a supportive and loving experience. We'll then transition to the powerful role of memorials, discussing how personalized keepsakes and meaningful tributes can provide grieving families with enduring comfort. Through real-life examples and insights, you'll leave inspired to enhance both the medical and memorial aspects of your practice, ensuring every farewell feels as heartfelt as it is professional. INCORPORATING PALLIATIVE AND HOSPICE CARE INTO YOUR PRACTICE Mary Gardner, DVM 4:30 PM - 5:20 PM | Room 106 Veterinary hospice care is a compassionate, case-based approach that prioritizes the education, preparation, and emotional support of both pets and their families during the final stages of life. This specialized service goes beyond medical care, providing guidance to ensure pets experience comfort and dignity while their families feel empowered and supported. In this lecture, we’ll delve into the core principles of veterinary hospice, exploring what it encompasses—and what it does not. By understanding the scope of hospice care, veterinary professionals can reinforce their roles as advocates for pets and their caregivers, strengthen the human-animal bond, and elevate the standards of client support during life’s most delicate moments. SATURDAY, SEPTEMBER 27 _______________________________________ STRENGTHENING COMMUNICATION IN Effective communication and strong relationship building are fundamental skills in both personal and professional contexts. This course aims to equip participants with the essential techniques and strategies to enhance their communication skills and cultivate meaningful relationships. Learning objectives: - Review eight communication skills for effective communication and understand how those skills can be helpful in conversations with clients and co-workers. - Understand how to make meaningful introductions and build lasting relationships. - Learn active listening skills that will impact the relationships you build with others. Topics covered: VETERINARY PRACTICE Christina Moore, DVM, MBA 8:00 AM - 8:50 AM | Room 104
- Building and enhancing relationships *This full-day session will offer a comprehensive program providing a solid framework for mastering essential team leadership skills. This course is divided into seven sections designed for emerging leaders and seasoned professionals alike. Participants can register for any number of the courses; however, individuals who complete all seven sessions will receive the IndeVets Leadership Certification. Participants will gain invaluable insights and practical tools to thrive in leadership positions. Covering topics like problem-solving, delivering feedback, and delegation, this course will equip individuals with the confidence and capabilities to lead with authenticity, empathy, and impact. By the end of the session, participants will discover how to empower themselves and others and reach their full leadership potential. Learning Objectives: 1. Learn essential techniques and strategies to enhance communication skills and cultivate meaningful relationships. 2. Learn common concepts for fostering integrity and trust in your personal and professional lives, leading to more effective interactions and better outcomes. 3. Develop critical thinking and problem-solving skills and adopt strategies to become a great decision-maker. 4. Understand how to lead and inspire effective teams, enhance collaboration among team members, and improve overall team performance. 5. Discover ways to empower, influence, and motivate others. 6. Gain insight into how to deliver and receive feedback effectively, and explore its impact on patient care, relationship building, and the work environment. 7. Master the art of delegating tasks effectively to prevent burnout and maintain productivity. FOSTERING INTEGRITY AND TRUST IN VETERINARY CARE Marisa Brunetti, VMD 9:00 AM - 9:50 AM | Room 104 Description: Integrity and trust are basic threshold requirements for belonging to high-performing teams. Without it, almost nothing matters. This training course aims to introduce participants to common concepts to foster integrity and trust in their personal and professional lives, leading to more effective interactions and better outcomes. Learning objectives: - Learn the five key characteristics of individuals and teams with high integrity and trust. - Understand what it takes to become skilled at integrity and trust. - Develop ways to identify people and teams who struggle with integrity and trust. - Review the accountability ladder and how accountability is related to integrity and trust. - Reflect on your own personal and professional level of integrity and trust. Topics covered: - Characteristics of high-performing teams: • High-performing teams have excellent work ethic • High-performing teams deal with conflict properly • High-performing teams report unethical or immoral behavior • High-performing teams are upfront with shortcomings • High-performing leaders do not abuse their power *This full-day session will offer a comprehensive program providing a solid framework for mastering essential team leadership skills. This course is divided into seven sections designed for emerging leaders and seasoned professionals alike. Participants can register for any number of the courses; however, individuals who complete all seven sessions will receive the IndeVets Leadership Certification. Participants will gain invaluable insights and practical tools to thrive in leadership positions. Covering topics like problem-solving, delivering feedback, and delegation, this course will equip individuals with the confidence and capabilities to lead with authenticity, empathy, and impact. By the end of the session, participants will discover how to empower themselves and others and reach their full leadership potential. Learning Objectives: 1. Learn essential techniques and strategies to enhance communication skills and cultivate meaningful relationships. 2. Learn common concepts for fostering integrity and trust in your personal and professional lives, leading to more effective interactions and better outcomes. 3. Develop critical thinking and problem-solving skills and - Creating a culture of accountability - Troubleshooting integrity and trust
DEVELOPMENT/WELLNESS FRIDAY, SEPTEMBER 26 _______________________________________ VIBIN' AND THRIVIN': YOUR CLINIC CULTURE, PART 1 Andi Davison, LVT, CAPP, APPC 8:00 AM - 8:50 AM | Room 106 Sure does suck working in a hospital where everyone acts like a jerk, doesn't it? The experiences we have with our colleagues, teams, and clients can make or break how enjoyable our work is. That's not just your feelings, it's science! The best work cultures are filled with positive relationships built by small, meaningful interactions. Psychologists call these positive interactions 'high-quality connections'. In this lecture, you'll learn about the science of high-quality connections and walk away with simple, evidence-based tools to help you build more of them in your hospital. Backed by science and practice, you'll be able to supercharge your hospital culture and make each day more positive for you, your colleagues, and your clients. Learning Objectives: • Understand the science behind the development of flourishing relationships in a professional setting • Explore how these concepts can relate to the creation of a workplace culture • Participate in science based activities to empower attendees to contribute to a thriving workplace VIBIN' AND THRIVIN': YOUR CLINIC CULTURE, PART 2 Sure does suck working in a hospital where everyone acts like a jerk, doesn't it? The experiences we have with our colleagues, teams, and clients can make or break how enjoyable our work is. That's not just your feelings, it's science! The best work cultures are filled with positive relationships built by small, meaningful interactions. Psychologists call these positive interactions 'high-quality connections'. Andi Davison, LVT, CAPP, APPC 9:00 AM - 9:50 AM | Room 106 In this lecture, you'll learn about the science of high-quality connections and walk away with simple, evidence-based tools to help you build more of them in your hospital. Backed by science and practice, you'll be able to supercharge your hospital culture and make each day more positive for you, your colleagues, and your clients. Learning Objectives: • Understand the science behind the development of flourishing relationships in a professional setting • Explore how these concepts can relate to the creation of a workplace culture • Participate in science based activities to empower attendees to contribute to a thriving workplace MANAGERS ARE PEOPLE TOO: RESILIENCE SKILLS FOR THE LEADER Managers are encouraged to work their magic and create environments that promote thriving for their teams. While this is critical, what about the managers themselves? They often get forgotten in the hustle. Turns out, their own resilience and well-being are just as important! It's crucial to give leaders skills they need to bounce back and thrive. Because, when managers thrive, the whole team thrives. COACH'S CORNER Andi Davison, LVT, CAPP, APPC 10:30 AM - 11:20 AM | Room 106 A coaching approach to leadership can create a supportive and empowering environment that encourages motivation, engagement, and accomplishment. Through active listening, powerful questioning, and goal setting, a coaching leader can have a significant impact on motivating individuals, and teams, to reach their full potential. In this interactive lecture, participants will learn the science and skills behind this powerful approach to leadership. Andi Davison, LVT, CAPP, APPC 11:30 AM - 12:20 PM | Room 106
- Foundational steps for great communication - Initiating conversations and making meaningful introductions - Listening actively - Empathy
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