ADVISING OPERATIONS & TRAINING
INITIATIVE SPOTLIGHT 1: EXPAND NEW STUDENT ENGAGEMENT
INITIATIVE HIGHLIGHT 2: STRENGTHENING STUDENT SUCCESS THROUGH TEAM DEVELOPMENT Executive Summary: In 2024-25, the Student Success department took significant strides in strengthening its team capacity and enhancing the effectiveness of student outreach by onboarding 26 new hires and providing comprehensive training to the entire team. This initiative focused on equipping staff with the essential skills and knowledge needed to foster student engagement, retention, and success. By instilling a strong foundation of communication and service, the team increased its student outreach efforts, culminating in over 194,525 outgoing student communications by June 30, 2025. As part of the ongoing effort to enhance student success, the department is actively working to integrate additional training modules focused on Site Management and Academic Advising, with a planned launch in Q1 of AY 2026. These initiatives not only bolster the department’s ability to support students but also align with the university’s mission of providing personalized and impactful educational experiences.
Executive Summary: In 2024-25, Advising Operations transformed its New Student Outreach strategy by increasing advisor touch points from a single interaction to a structured series of three intentional engagements. This initiative aimed to build early rapport, reinforce support structures and improve student preparedness and retention from initial registration onward. The initiative directly supports the university’s mission to foster student success through personal attention and contributes to improved retention outcomes by enhancing the quality of student onboarding experiences.
KEY ACCOMPLISHMENTS
s Implemented a three-touchpoint engagement model for new students. • 2,412 New Students received New Student Outreach strategy since implementation. • 50.4% of students made contact with their Academic Advisor on Day 1 Outreach. • 16.3% of students made contact with their Academic Advisor by Day 3 Outreach. • 7.79% of students made contact with their Academic Advisor by Day 5 Outreach. • Overall, 74.5% of students made contact with their Academic Advisor as part of the structured series (Day 1/3/5) of intentional engagements. s Observed measurable increases in appointment scheduling and student responsiveness. There was a 54.5% increase in bookings over the prior year. s Strengthened advisor-student relationships through proactive, personalized outreach.
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