MEMORABLE MOMENT A student shared a deeply personal photo from a D-Day Remembrance event via MogliSMS, expressing appreciation to their advisor. This poignant exchange demonstrated the human connection fostered through personalized outreach and highlighted the emotional resonance of strong advisor-student relationships. FORWARD OUTLOOK B uilding on this momentum, Advising Operations plans to analyze long- term retention trends tied to the new engagement model, with the goal of further optimizing student onboarding and aligning with Embry-Riddle’s Strategic Enrollment Management Plan. Collaborative opportunities with Enrollment Services and Data Analytics are under consideration to expand impact tracking and strategic alignment.
DEPARTMENT PRIDE: SUSTAINED EXCELLENCE THROUGH STABILITY Team Recognition: The Advising Operations team, known internally as the FLINTstones, maintained 100% staff retention in 2024-25 — a reflection of strong team cohesion, consistent leadership and a supportive work environment. The 17-person team remained a stabilizing force during times of organizational change by: s Delivering consistent service through peer mentoring and cross-training. s Enhancing internal operations via continuous policy review and testing. • 24 policies were reviewed and updated through the BPM document review process. Examples include the utilization of Salesforce Case Comments, the creation of a Course Modality and Combined Program Pathways Service Indicators, IUT points of contact across all 3 campuses (DB/PC/WW) and collaboration on a new process for Recruitment and Academic Advising to assist students inquiring about HEOA Readmission. s Facilitating reliable, high-quality advising through collaborative support structures.
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