SITE OPERATIONS
INITIATIVE SPOTLIGHT: ONSITE EDUCATION EXPANSION
IMPLEMENTATION STRATEGY
Hybrid Modality Expansion Site Operations successfully increased accessibility by strategically deploying hybrid course options across the country, with 18 additional locations actively running hybrid courses as of March 2025. This expansion directly supported Strategic Pillar 1 by providing students with flexible learning opportunities. Communication Process Enhancement The department implemented a structured outreach system enabling Site Directors to effectively communicate course offerings to local military populations. This systematic approach ensured students received timely information about available onsite and hybrid options, resulting in higher registrations. Site Schedule Optimization Site Operations refined location schedules based on comprehensive analysis of student demand patterns. These adjustments optimized course offerings to align with student needs, supporting Strategic Pillar 1’s focus on student engagement and retention.
Executive Summary: Site Operations achieved significant growth in onsite course registrations during the 2024-25 academic year through strategic expansion of hybrid modalities, improved communication processes and refined site scheduling. These initiatives directly support the university’s strategic pillar, focusing on the student experience by enhancing educational accessibility and engagement.
STRATEGIC ALIGNMENT
s Strategic Pillar: The Student Experience
KEY ACCOMPLISHMENTS
s Increased Registration Volume: Achieved a 9% growth in onsite course registrations (from 814 to 888) between January 2024 and January 2025. Achieved a 19% increase in onsite course registrations (from 790 to 940) between March 2024 and March 2025. s Expanded Hybrid Modality: Grew hybrid course offerings from 10 to 28 locations, resulting in a 292% increase in hybrid registrations (from 48 in May of 2024 to 188 in March of 2025). s Strengthened Military Site Viability: Twenty-four military locations saw an increase in onsite registrations this year compared to the same period last year (August through March). Notably, nine of these 24 sites had not run any onsite classes in 2023-24, marking a strong return to activity.
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