OPERATIONAL EXCELLENCE
FUTURE DIRECTIONS
Building on this year’s success, Site Operations will focus on:
Leadership Development and Collaboration Site Directors demonstrated exceptional leadership in driving operational improvements that increased onsite class participation. Key contributors included: s Site Director Leadership Team: A collaborative group of 16 Site Directors led by Liz Francisco and Debi Pollard implemented effective scheduling strategies that resulted in measurable enrollment growth. s Post-COVID Recovery: Six sites successfully conducted their first onsite classes since the pandemic, demonstrating resilience and adaptability in educational delivery. s Sustainable Growth: Locations with historically low enrollment not only launched courses but also maintained consistent cohort growth across multiple terms. One notable example is the Honolulu location, which saw a 155% increase in enrollment, growing from 20 students in 2023-24 to 51 students in 2024-25.
s Expanding the peer mentorship model among Site Directors to continue operational improvements. s Developing data-driven scheduling processes to optimize resource allocation. s Training and empowering Site Directors to tailor site schedules to meet evolving student needs in collaboration with Worldwide Scheduling. s Collaborating with college stakeholders to identify and increase opportunities for local faculty course facilitation. s Leverage partnerships with Enrollment Management, Marketing and military education offices to maximize recruitment efforts. ACKNOWLEDGMENTS The department recognizes the exceptional contributions of Liz Francisco and Debi Pollard, whose leadership in identifying and implementing effective scheduling strategies was instrumental to this year’s success. Their initiative in leading a collaborative team of Site Directors created a culture of continuous improvement that will benefit students and the university for years to come.
24
Made with FlippingBook - professional solution for displaying marketing and sales documents online