MILITARY & VETERAN SERVICES
DEPARTMENT OVERVIEW: The Military & Veteran Student Services (MVSS) department at Embry-Riddle Worldwide is dedicated to advancing the academic and professional success of more than 15,000 military-connected students, including active-duty service members, veterans, spouses and dependents. MVSS plays a dual role in student support and regulatory compliance, processing over $25 million in VA education benefits and more than $18 million in Department of Defense Tuition Assistance (TA) annually. In addition, the department ensures institutional compliance by managing the VA approval process across Worldwide locations. During the 2024 academic year, MVSS successfully responded to 25 VA and State Approving Agency audits — all with no significant findings, underscoring a sustained commitment to operational excellence and regulatory integrity. MVSS is proactively preparing for continued growth in military-affiliated enrollment. Key priorities include: s Expanding military-focused resources and awareness by enhancing support systems that promote retention and holistic success. s Increasing access to scholarships and funding opportunities for veteran and active-duty students. s Building virtual communities of support to enhance student success beyond transactional services. Ongoing initiatives emphasize long-term sustainability, strategic innovation and continued alignment with Embry-Riddle’s mission to serve students pursuing military and aviation careers.
STRATEGIC ALIGNMENT
s Strategic Pillar: The Student Experience, Enrollment Management
KEY ACCOMPLISHMENTS
s Reduced Compliance Surveys: Fewer active codes decreased audit frequency, allowing more time for student-centered services. s Streamlined Approval Submissions: Centralization eliminated redundant site submissions, easing coordination with State Approving Agencies (SAAs). s Decreased Risk of 85/15 Violations: Combining student populations under fewer codes minimized the likelihood of exceeding VA-funded enrollment thresholds. s Increased Processing Efficiency: Centralized certifications enabled faster, more consistent processing and improved reconciliation. INITIATIVE SPOTLIGHT 2: ESTABLISHMENT OF THE STUDENT VETERAN ORGANIZATION (SVO) AT WORLDWIDE Executive Summary: In collaboration with Student Government Association (SGA) and Student Success teams, MVSS established a Student Veteran Organization (SVO) to strengthen community and advocacy for military- affiliated students in an online learning environment.
INITIATIVE SPOTLIGHT 1: FACILITY CODE CONSOLIDATION
Executive Summary: MVSS initiated a major process improvement by consolidating VA facility codes across Worldwide campus locations. This action centralized VA approvals, minimized compliance risks and increased administrative efficiency.
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