ONE TEAM, ONE GOAL: STUDENT SUCCESS
2024 - 2025 HIGHLIGHTS
MEASURABLE IMPACT The 2024-25 academic year marked a period of measurable progress and innovation across the Student Success Department. In alignment with Embry-Riddle Aeronautical University’s Strategic Plan, this year’s accomplishments directly advanced the five strategic pillars: enhancing the student experience, driving enrollment and retention strategies, supporting academic excellence, expanding research and innovation and deepening philanthropic engagement. The following highlights demonstrate the department’s commitment to cultivating a dynamic, responsive student support infrastructure that propels academic success and reinforces the University’s role as a global leader in higher education. Highlights from 2024-2025 s Classroom Experience Survey — Implemented a structured feedback system that gave students a voice in shaping their learning environments, resulting in increased engagement and responsiveness. s HyFlex Offerings Expansion — Expanded to 162 course registrations across 45 sections at 28 sites, increasing flexibility and accessibility for our diverse student body. s First-Week Student Outreach — Launched a proactive advisor engagement initiative during students’ first week, resulting in stronger persistence and early connection. s Milestone in Communications — Surpassed 100,000 student text messages sent, reinforcing the power of timely, personalized outreach in driving retention. s Road to Graduation Initiative — Resolved scheduling obstacles through targeted analysis, ensuring students could maintain momentum toward timely graduation.
s VA Excellence — Completed 15 audits with zero findings and improved administrative processes, protecting benefits and enhancing support for our military-affiliated students. s USNCC & SkillBridge Growth — Increased enrollment and retention in key programs, reaffirming our position as a leader in supporting service members and veterans.
LOOKING AHEAD
As we move forward, our focus sharpens through the lens of Back2Basics 2025 — a call to realign with the core principles that have made our success possible. Built on the five pillars of Expectations, Training, Engagement, Sustainability and Leadership, this initiative reflects our commitment to consistency, clarity and student-centered excellence. Strategic Priorities for the Year Ahead s Deepen Advisor-Student Connections — Equip advisors to serve not just as guides, but as mentors who understand each student’s aspirations and journey. s Enhance Data-Informed Decision Making — Expand predictive analytics to identify and support at-risk students with earlier, more targeted interventions. s Advance One-Stop Support — Minimize departmental handoffs by empowering staff with broad-based knowledge to efficiently serve student needs. s Strengthen Cross-Department Collaboration —
Align teams under a unified vision of “One Team, One Goal: Student Success,” creating seamless experiences and shared outcomes.
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