DECISION SUPPORT SERVICES
DEPARTMENT OVERVIEW: The Department of Decision Support Services (DSS) is the analytical core for Worldwide Student Success (WSS) and the Worldwide Campus. DSS translates complex data into strategic insights and innovative solutions that directly address enrollment, student achievement and program outcomes. Committed to informed decision-making, DSS actively collaborates with stakeholders across the Worldwide Campus, aligning initiatives with immediate operational needs and long-term strategic goals. Through continuous service quality enhancement, DSS optimizes systems and processes throughout the student life cycle, substantially improving the academic experience for students. In the 2024-25 academic year, DSS introduced targeted innovations to simplify complex administrative systems, allowing student-facing departments — especially advisors and support staff — to focus more directly on student engagement and impactful interventions. The department maintains a robust data infrastructure, managing daily processing of over 12 distinct datasets and generating nine essential campus-wide reports. These activities ensure that campus leaders consistently have timely and accurate data for strategic decision-making.
INITIATIVE SPOTLIGHT 1: DEGREE PROGRESS REPORT – TRANSFORMING PROGRAM EVALUATION In 2024-25, DSS launched the Degree Progress Report, significantly enhancing traditional program evaluations by integrating metrics tailored to the non-traditional educational model. This advanced tool synthesizes enrollment trends, course take rates, attrition rates and graduation data into a comprehensive evaluation framework. The Degree Progress Report introduced clear benchmarks in crucial areas, including inflow, outflow and completion rates, providing accountability metrics and highlighting targeted intervention opportunities. Specifically, the report delivered substantial benefits to academic leadership by offering: s Real-time insights into student engagement, enabling proactive interventions. s Admission-to-Enrollment Yield metrics that strengthen strategic enrollment planning and market alignment. s Course Load per Student analytics , facilitating workload optimization that balances academic rigor and flexibility. s Graduation rate analysis, enhancing program effectiveness and institutional reputation. The Degree Progress Report promotes continuous improvement and strengthens collaboration between Student Success and academic colleges.
KEY ACCOMPLISHMENTS
s Enabled strategic resource allocation guided by data-driven insights. s Introduced targeted, high-impact student support interventions. s Enhanced decision-making through reliable, comprehensive data.
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