People-centred projects University buildings need to be flexible, adaptable, and capable of handling future changes in education, technology, and growth without the price tag of major renovations. A well-designed, people-centred project taps into the expertise of end-users, from students to staff, turning their insights into vibrant spaces that reflect community spirit, cultural identity, and human connection. This is how you ensure the project gets it right from day one. In addition, these projects can boost an institution’s reputation and build trust with staff, stakeholders, and the wider community. When we were brought on to collaborate with staff at the European Central Bank to develop a vision for new activity-based workspaces, the participants were initially disengaged— tired of consultations that never seemed to lead anywhere. But after just one design jam, they identified dozens of challenges and brainstormed solutions. Over time, these design jams built upon each other, allowing us the space to access the participants’ knowledge and for them to develop their ideas. The WorkSpirit Project resulted in a massive shift that continues to evolve and improve the work landscape at ECB. Relevant places Vision Briefs are vital—not only for delivering the essential information needed to design innovative, relevant places but also for promoting projects, gathering support, and unlocking funding. The “If” project at the University of Warwick was a people- centred project that primarily involved student interviews; by accessing the student voices, the University secured support and funding to replace its outdated humanities facility, resulting in a Sterling Prize-winning building.
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Getting it right the first time isn’t just about saving time or money—it’s about creating environments that are functional, sustainable, adaptable, innovative, and tailored to the needs of the people using them.
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