PHMG
The Annual Gala brings PHMG’s global teams together to celebrate
PHMG is a Manchester-headquartered global leader in audio branding and caller optimisation, helping more than 37,000 clients across 50 countries use the power of sound to connect with their audiences. For over 25 years, the company has pioneered creative and technical solutions that help businesses not just communicate but resonate. Founded in 1998, PHMG set out with a clear ambition: to make sound a cornerstone of brand identity. What started as a single-location venture has evolved into a global presence, with headquarters spanning continents. Today, it helps businesses shape unforgettable customer experiences through cloud-based caller optimisation, custom-composed brand music and multilingual voice artistry, plus a host of other solutions. Now recognised with a King’s Award for Enterprise in International Trade, PHMG’s story is one of consistent evolution built on people, creativity and a belief that brand identity goes far beyond the visual.
A business with a global reach PHMG’s client base is impressively international, with over 80% of revenue generated outside the UK. PHMG’s services have gained significant momentum in its core strategic growth territories in North America and Australasia, where strong regional teams support thousands of SMEs and enterprise brands. This is the result of 15 years of strategic planning, purposeful expansion, inspiring local leadership and an obsessive focus on client outcomes. Every PHMG service is tailored, crafted and fine-tuned by a 100-strong creative team, backed by extensive expertise in telephony from its in-house specialists, and supported by native-speaking voice artists in over 100 languages. The real engine behind PHMG’s global performance is its people. The company’s operational model pairs the best of UK-based creative talent with frontline sales and service teams across key regions – a structure that ensures quality and scale. What PHMG does PHMG is best known for creating bespoke audio branding: helping clients sound as good as they look. But the story doesn’t stop there. With a growing suite of customer engagement products, PHMG is shaping the future of how brands connect. Current services include: • Caller optimisation – featuring intelligent call routing, cloud telephony configuration, and branded messaging that turns hold time into brand time.
Manchester HQ. From local beginnings to global connections
• Custom-composed music – original scores created from scratch to reflect a brand’s personality, values, and customer promise. • Sonic logos – short, memorable musical cues that deliver instant brand recognition, just like a visual logo. • Professional voice artistry – delivered by a diverse roster of trained voice actors, available in multiple languages and dialects. • Multi-platform audio licensing – enabling brands to amplify their sound across video, digital ads, social media, and in-store experiences. The result? A brand presence that’s consistent, memorable and commercially effective. Every PHMG service is designed to boost engagement, enhance brand recall and create a seamless, professional experience at every touchpoint.
Recording at Abbey Road with the Royal Philharmonic Orchestra
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