Board Converting News, July 19, 2021

How To Keep (CONT’D FROM PAGE 38)


nization. We can’t let them fall into an endless series of Wednesdays with their positions. I can still remember vividly every time my leader sent me to a training session. I would think he seems to care about me; he’s investing in me. Invest in your people if you want them to stay fresh. We need to be continually investing in and growing our peo- ple, and they need to know where they are going. How many times have you jumped into your vehicle without a destination in mind? Everyone needs to know where they are going and when they are going to get there. We must keep reminding them that the journey is the reward and to enjoy the ride. I personally know what it’s like to wake up one day and realize that there is no there when you get there! This growth plan needs to be agreed upon in a one-on-one meeting, and they must understand why they need to keep growing and how by becoming more valuable, they will be the ultimate winner. Battling Complacency Complacency has to be one of the biggest invisible threats there is to any team. What starts as an infection, unfortunately, all too often ends with the disease. I like to call it the “I have arrived syndrome.” Cruise control maybe be great on a long drive, but it’s a killer on the job site. The lack of a good crisis can cause complacency, things become too good, and just like gravity, there becomes that downward pull of even our best people. We need to constantly point at the scoreboard and show them the score of the game and the time on the clock. Crisis breeds creativity, and progress equals happi- ness. What can you do to keep them from getting compla- cent? I would suggest you first look in the mirror and make sure it hadn’t caught up with you. When was the last time you asked anyone to bring an idea to your meeting that will help you either cut waste or become more efficient? People do as people see. If you are continually trying to improve how you operate, not only are you staying fresh, you are promoting freshness on the team. You don’t have to look very far to see job postings of all kinds for skilled trades, equipment operators and truck drivers. After spending 30 plus years in the trenches, I have come to appreciate the operations end of the job. To me, that’s where the action is. We have never in the his- tory of humankind had so many ways of communicating. However, at least one skills gap is almost everywhere, and it’s the communication skills gap. We all need to learn to become better communicators. Communication skills are both teachable and learnable. We can all learn to become more effective communicators. A little communication will go a long way. Mark Nesbitt is an independent certified coach, teacher and speaker with The John Maxwell Team, the founder of Nesbitt Training and active member of the aggregate community. Visit for more information.


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July 19, 2021

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