QUOTES OF THE YEAR • INDUSTRY LEADERS•
People will remain at the heart of hospitality “The future of travel will be shaped by technology and innovation, but I believe people will always remain at the heart of our industry. This year has reminded us how important resilience and strong teams are. At TIME Hotels, despite the challenges we faced, we made a conscious decision
Building the payment infrastructure for future travel “The future of travel will be shaped not only by the experiences travellers see, but by the B2B payment infrastructure operating behind the scenes. As travel becomes more digital, cross- border and AI-enabled, businesses will need payment methods that are broadly accepted, reliable, secure and data-rich. At Visa, we are preparing for this next era by
to protect our people and retain our team. Their experience, commitment and passion are what keep our business moving forward. This is at the core of our promise, You Really Matter. As we look ahead, we will continue to invest in technology, our brands and, most importantly, our people, ensuring we grow and face the future together.” Mohamed Awadalla, CEO, TIME Hotels
investing in virtual card capabilities, acceptance, efficient settlement, cross-border money movement and trusted AI-enabled commerce. By working with issuers, acquirers, OTAs, TMCs, airlines, hotels and technology partners, we aim to help build the connected commerce ecosystem travel will need.” Pinaaz Kulkarni - Vice President - Regional Head, Visa Commercial Solutions, CEMEA
Human expertise will remain critical as AI transforms travel “The future of travel will be shaped by how effectively we combine intelligent technology with human expertise. AI is already helping travel businesses become more efficient [and
Seychelles will balance innovation with authenticity “By 2040, travel will be more personalised, purposeful and
experience-led, with technology and AI making the journey increasingly seamless. Yet authenticity, human connection and meaningful experiences will become even more valuable. Seychelles must embrace innovation without losing the qualities that make our islands
more adaptable]. But as customers make more complex and increasingly last-minute decisions, human judgement will remain critical, particularly in high-value travel. AI learns from what has happened before; experienced advisors can interpret what is happening now, understand individual needs and provide reassurance when circumstances change. The companies that get this balance right will be best placed to deliver the personalised, confident travel experience customers increasingly expect.” John Bevan, CEO, dnata Travel Group
distinctive: our extraordinary natural environment, Creole culture, welcoming people and simple island rhythm. Our direction is to protect the value of Seychelles by pursuing higher value and lower impact, recognising that Seychelles is premium because of the destination itself, while offering diverse ways to experience it. Technology should help visitors to discover more of Seychelles, but
the human welcome must always remain at its heart.” Vesna Raki ć , CEO, Seychelles Tourism Board
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