We want to communicate well with our customers and communities so we can better understand your needs and continue improving services. We want our customers to trust us with running services to the standards you expect, including how we communicate with you.
We want to:
• M ake our communication clearer and easier to understand
• Reduce complaints
• H elp you to access services online
• B e more inclusive and accessible
• E ncourage more tenants to connect with us on social media • Tell wider partners and Government about the issues that matter to you most
• Listen to customers and promote how you can get involved
• Improve customer feedback
• M ake you happier about the services we provide
• G ive you better value for money
GOALS
We also want to help achieve our Five- Year Plan vision to ‘provide excellent customer service and quality homes, where communities thrive’ .
2 Improving our communication with customers
Improving our communication with customers 3
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