Who are we talking to?
How we’ll communicate with you
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Stories Stories Stories
Our customers are our priority, but we also need to talk to a range of people for different reasons. For example, regular communication with local politicians helps councillors and MPs to understand our services and how they can support you if you get in touch with them. It also helps us to keep talking about issues facing tenants and communities to campaign to Government for continued funding for housing.
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• Community centres, libraries, Southway’s reception
• Email • Letters • Phone • SMS/text alerts • Media Local and regional press
• Social media LinkedIn, Instagram, Facebook, WhatsApp Channel, YouTube
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• Customer groups and meetings • Community events and drop-ins
• Southway’s website
• Southway Stories
6 Improving our communication with customers
Improving our communication with customers 7
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