Measuring success
We will: • C ommunicate more clearly with you using language that's easy to understand, avoids jargon and puts you first • H elp you to have your say more easily before key decisions are made • A sk for your views on communication projects like our tenant newsletter • P romote ways for you to get involved • U se videos to communicate in a more engaging and accessible way • Launch new customer friendly online services and a mobile app Improvements we’re making
The best measure of success is to see more happy customers, less complaints and less calls into our customer hub. We'll continue listening to customers to review how we’re doing through all our usual channels and customer surveys.
• C ontinue to issue regular customer newsletters • C ontinue to improve Southway’s new website • P ublish regular performance information • E ncourage more customers to join us on social media including WhatsApp • G et better at tailoring communication to suit your needs • U se more QR codes to signpost customers to more information online • Tell more stories about people to help you understand our projects and services better
Have your say
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If you have any other suggestions on how we can improve our communication with you, please contact us at communications@southwayhousing.co.uk
8 Improving our communication with customers
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