SERC ASSISTANCE PROGRAMS
Entity Assistance SERC is developing a value-based, targeted assistance program to directly aid registered entities where they need it the most. This new program will also be a further enhancement the opportunities currently offered. Compliance Seminars: In-person and web-based sessions to facilitate open and transparent dialogue between entities and SERC Compliance Staff throughout the year System Operator Conferences: Training with NERC-approved continuing education hours to maintain certifications FAQ & Lessons Learned: Website page, categorized by topic, to educate entities and provide a consistent message on FAQs Registered Entity Forum: Ability to ask questions anonymously in an open and transparent engagement with SERC Staff Newsletter: Published monthly; regular features include: hot topics; news items from SERC, NERC, and FERC; SERC technical committee information; and upcoming events Presentation Library: A searchable online repository of past SERC presentation material for various events
Data Analytics SERC has partnered with the University of North Carolina – Charlotte to develop a training curriculum on data analytics SERC is using its analytical prowess to develop customized Entity dashboards with the unique insights SERC can provide from both a high-level Regional perspective and a detailed granular entity-specific perspective SERC is engaging its entities on an individual basis to share its perspective and to collaborate on ways to improve BPS reliability Data Analytics also provides a foundation for engaging with Entities on customized assistance engagements
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