Gillette Law - January 2019

Call Now! 757-220-4529 GilletteLawGroup.com

ILLETTE

GAZETTE

JANUARY 2019

CHANGE IS CALLING OUR IMPROVED COMMUNICATIONS POLICY

Happy New Year’s from all of us at the Gillette Law Group, PLLC! We hope you are having a great start to 2019, and to those who’ve made New Year’s resolutions, we wish you all the luck in the world! In the spirit of new beginnings, we’re acting on a resolution of our own: improving our communications policy to better serve you. At the Gillette Law Group, PLLC, we help people make smart decisions to improve their lives. As a result, timely and effective communication is a top priority for us. Our promise to you is this: While we are working on your case, our case managers, legal nurse, and I will not take any unscheduled inbound phone calls. This is a practice used by many law firms, and I’d like to explain our reasons for this policy. Over the past year, it became increasingly clear that my team and I were letting our days be controlled by the telephone. We always want to be available for clients that have questions or concerns, but we were frequently dropping whatever it was we were doing to hop on the line and help directly. While we had the best intentions in doing this, we realized that there was such a thing as being overly available. Making the effort to take all these calls was interfering with our ability to give you and your case the attention you deserve.

business day. If you need to talk with us, call 757-220-4529 to schedule an appointment.

While we handle most inquiries over the phone, we do like to meet our clients face to face. If you wish to come by the office, please call and schedule an appointment so we can set aside time to give you the attention you deserve. In every interaction with our firm, we want you to feel respected and cared for by experienced professionals who truly enjoy helping you improve your life. We are always interested in hearing how we can better serve you, our clients. We will also continue to remain proactive in our communication with you. As always, we will be mailing out information to you at every stage of the appeals process. In fact, you should have received our calendar magnets by now, which can help you track important dates for your case. If you haven’t received this in the mail, please let us know! We’d be happy to send you one!

“In every interaction with our firm, we want you to feel respected and cared for by experienced professionals who truly enjoy helping you improve your life.”

If you have a scheduled appointment with us, the last thing you want is for your case manager, our legal nurse, or myself to leave mid-meeting to take a phone call from another client. Similarly, when we sit down to work on your case, we want to give it our full attention without being pulled away to answer unrelated questions. To help us extend this courtesy to all of our clients, we ask that you use our phone system to direct your call to the appropriate person to best help you. My team and I understand that you may be anxious about your case, and that questions can crop up at any time. Our staff can provide many answers when it comes to questions about the process and paperwork. If you have a more case-specific question, simply leave us a detailed message, and you will receive a return call by the end of the next

N e x t D o o r Bu

–Brian Gillette

Call Now! (208) 888-8888 • 1 757-220-4529 |

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