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WARRANTY & RETURN POLICY
IMPORTANT! THESE POLICIES & PROCEDURES ARE EFFECTIVE January 2019 AND SUPERCEDE ALL PRIOR NOTICES.
WARRANTY PRODUCTS
POLICY The invoice price of any product supplied by SERVICE CHAMP which proves to be covered by our warranty will be refunded to you. USER-FRIENDLY RETURN PROCEDURE If you have a product(s) covered by our warranty, contact your SERVICE CHAMP Representative and inform them of the product(s) in question. Pack the part(s) in question in a shipping carton(s) and seal it. SERVICE CHAMP will mail you a prepaid FedEx Return Label(s). Simply apply the label(s) to the shipping carton(s) and give the carton(s) to your FedEx driver at your earliest convenience. There is a $10 per shipping carton fee for all warranty returns. We encourage you to save up your products and return them just a couple of times per year. FAST CREDIT MEMO After our inspection of the part(s) and our approval that the part(s) are covered by our warranty, a credit will be issued to your account, at the pricing in effect at time of the return, less the $10 per shipping carton. POLICY Any product in good resalable condition may be returned for credit. All returns are subject to a 20% restocking charge without exception. No credit will be issued for parts which are; • In non-resalable condition (including packaging which has been soiled, written on, or faded, as well as product not in their original packaging). • Are no longer sold by Service Champ (only items listed in the 2018-2019 SERVICE CHAMP Product Catalog are valid for return). • In less than their original package quantities (for example, a case of Oil System Cleaner needs to return as a full case. Partial cases are not valid). • Special order products. • Not sold to you by SERVICE CHAMP. • A general rule to follow when submitting your return: “If it is not an item that you would accept when buying it as a new item, then please do not return it.” RETURN PROCEDURE Contact your SERVICE CHAMP Representative and inform them of the exact part numbers and quantities you wish to return along with how many shipping cartons you are returning. A written Return Goods Authorization (RGA) is required before any product can be returned to SERVICE CHAMP. Returns made without an RGA are subject to a handling charge of 50% or more. STOCK ADJUSTMENTS
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TO ORDER CALL: 1.800.221.0216 | www.servicechamp.com
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