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CUSTOMER CARE
Customer Care Information
When calling Service Champ, you are greeted by an automated attendant and may choose from the following options; • If you know the extension of the person you would like to speak with, you can enter it at any time – there is no need to listen to the entire greeting. • For Sales, enter extension 2. • For Customer Service, enter extension 1. • For all other needs, enter 4 and the operator will direct your call. • For a company directory, enter #. Our goal is to provide you with the highest level of service as quickly as possible. With this in mind, our 40-member Customer Care Team (located in PA, CA, FL, LA, VA, UT, NE and TX) works together in responding to your calls, which can be as many as 1500 on a typical Monday! • Our experienced Customer Care Team is well-trained and uses the same tools to; • Efficiently receive & process your orders. • Check FedEx for updates on an order out for delivery. • Answer any product application questions. • Resolve any errors, handle any stock adjustments and provide you with any packing slips or invoices. • And much more! Many of you often ask “Does it matter who I speak with when I call?” The choice is always yours… • You can ask for the specific Team Member assigned to your account or (if they are on the phone) ask to go into their voice mail and leave them your own message. • OR you can have the person on the line assist you immediately with whatever your needs are. Individual Team Members appreciate, and are flattered by, your loyalty in asking specifically for them. But the Service Champ Team is just that – a team. Everyone not only works together to assist all customers, but are compensated together as well. There is no “lost money” for your primary contact if another Team Member takes your order.
Thanks for your business, we appreciate it.
HOLIDAY SCHEDULE
We will be closed at all offices and distribution centers for the following holidays
HOLIDAY
YEAR 2019
YEAR 2020
New Years Day Memorial Day
Tuesday, January 01, 2019 Monday, May 27, 2019 Thursday, July 04, 2019
Wednesday, January 01, 2020
Monday, May 25, 2020 Friday, July 03, 2020
Independence Day
Labor Day
Monday, September 02, 2019 Thursday, November 28, 2019 Friday, November 29, 2019 Tuesday, December 24, 2019 Wednesday, December 25, 2019
Monday, September 07, 2020 Wednesday, November 25, 2020 Thursday, November 26, 2020 Thursday, December 24, 2020
Thanksgiving Thanksgiving
Christmas Christmas
Friday, December 25, 2020
TO ORDER CALL: 1.800.221.0216 | www.servicechamp.com
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