4
Our data
We’re not just relying on what customer support professionals are saying they’re doing—we’re looking at what they’re actually doing. We analyzed how companies use their support solutions with the Zendesk Benchmark, our index of product usage data from 45,000 companies worldwide.
Benchmark data from 45,000 companies across the globe
3,000
2,000
15,000
18,000
1,000
3,000
3,000
Through surveys and focus groups, we also talked to:
1,850 Customers
Across 6 countries Australia, Brazil, Canada, Germany, United Kingdom, United States
570 Customer support agents
170 Customer support managers
2019 Zendesk Customer Experience Trends
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