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FUTURE SCENARIO OF THE LOCAL HEALTHCARE LANDSCAPE
11-12 August 2020, Kuala Lumpur
MIGHT-myForesight® facilitated a one-day scenario building workshop on ‘Health for Our Future Generation’ in conjunction with the ‘Health in the Sustainable Development Goals (SDG) andUniversal Health Coverage (UHC) Seminar’ organised by the Ministry of Health. The workshop aims to explore the healthcare future scenarios in 2030. Eleven drivers with significant impact to the local healthcare landscape were identified and later became the basis for the scenario exploration exercise. FUTURE OF CUSTOMER SERVICE IN THE PUBLIC SECTOR 12 August 2020,
Kompleks Setia Perdana, Jabatan Perdana Menteri MIGHT-myForesight® facilitated a Foresight and Futures Thinking workshop for the Malaysian Administrative Modernisation and Management Planning Unit’s (MAMPU). From the sharing sessions, three unavoidable and interrelated perspectives were considered, with respect to the future of customer service in the public sector which are the future of public service, the future of work and the future of consumerism.
These perspectives are instrumental in addressing the main components of the public sector’s service delivery ecosystem. These include deliberation on the public service as the service provider, the people as service recipients and the nature of the service. The sharing on Foresight and Futures Thinking is also expected to encourage MAMPU officers to challenge their strategic thinking and practices.
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