Shoo Fee Ma Fee 2025 - Q1 Newsletter
Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi
Table of Content
▪ Message from the General Manager
Hotel Updates
▪
Rewards and Appreciation
▪
Sustainability initiatives
▪
▪ Learning and Development Updates
Message From The General Manager
Dear Colleagues,
Warm greetings to each of you. As we welcome the first edition of “SHOO FEE MAA FEE” for 2025, I take this moment to reflect on the incredible spirit that defines who we are — not just as colleagues, but as a united family inspired by the Shangri-La values of humility, respect, sincerity, and care. It is with this spirit that continues to guide us as we shape extraordinary moments for our guests and contribute meaningfully to the world around us. The first quarter of the year had been filled with achievements that speak volumes about our shared commitment to excellence and our collective pursuit of purpose. We were proud to be named the “Best Place to Work 2024 – UAE” by Khaleej Times — a meaningful recognition that affirms the inclusive, nurturing, and empowering culture we have built together. This honour reflects the belief that when colleagues are valued and supported, they create environments of genuine warmth for those we serve. We also took great pride in representing our property at the UAE Lifeguard Championship 2025 in Dubai — a celebration of skill, teamwork, and professionalism. Our participants stood shoulder to shoulder with lifeguards from across the region, exemplifying the Shangri-La standard of excellence and preparedness in service and safety. Our culinary offerings continued to receive widely acclaimed awards with Sofra bld, Bord Eau, Shang Palace, and the Lobby Lounge earning recognition at both the What’s On Awards and Time Out Abu Dhabi Awards 2025. These accolades are a testament to the passion, creativity, and intentional collaboration of our Food and Beverage Division, who consistently transform dining into heartfelt experiences that reflect our brand essence of thoughtful hospitality. As we celebrated moments of cultural significance — from the festive joy of Chinese New Year to the reflective spirit of Ramadan — we brought our community together, creating cherished memories through traditions and shared experiences. Moments like these remind us that hospitality is not only about service —it’s about connection. We also deepened our commitment to inclusion and growth through a powerful women’s leadership workshop held in celebration of International Women’s Day. This inspiring event encouraged empowerment, dialogue, and reflection — reinforcing our belief that everyone deserves the opportunity to grow, lead, and be heard. Fostering a workplace where every voice is valued remains a cornerstone of our continued success and a reflection of the inclusive spirit that defines our Shangri-La family. Our journey toward sustainability and social impact remains strong. As part of our ESG efforts, we participated in the ADCB Make-A-Wish Run 2025, helping fulfill the dreams of children facing critical health challenges. A team visit to Jubail Mangrove Park reinforced our understanding of the natural world and the importance in combating climate change. Our active role in Global Recycling Day with the Emirates Environmental Group further underscored our environmental responsibility. During Ramadan, we supported the 'One Million Surplus Meals' campaign with the UAE Food Bank and ne’ma , providing essential support to those in need. We also partnered with the Future Rehabilitation Centre for People of Determination, contributing to “The Museum of Imagination” — a deeply touching event where we celebrated the unique talents of young students through art and creative expression. By distributing snack boxes and being part of their joyful evening, we reaffirmed our promise to uplift and include every member of our broader community. Each of these initiatives embodies the Shangri-La Group’s purpose — to be the world’s most respected hospitality group by providing heartfelt service and contributing to the well-being of communities, people, and the planet. Your unwavering dedication, compassion, and professionalism are the pillars of our progress. As we look ahead, let us carry forward the momentum of this powerful start to 2025. Let us remain inspired by our purpose, driven by our values, and united in our commitment to creating unforgettable experiences for our guests and meaningful impact in the world.
It is my honour to lead this exceptional team, and I look forward with great excitement to everything we will accomplish together in the months ahead.
With sincere appreciation,
Ahmed Issa General Manager Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi
Meet Our Assistant Front Office Manager Marwa Marwan Wehbi
Marwa Marwan Wehbi brings over 13 years of hospitality experience and a Bachelor's degree in Hospitality and Tourism Management to her role as Assistant Front Office Manager. Her career began in 2012 at Rotana Hotel, Lebanon, as a Telephone Operator. Over the course of eight years, she steadily rose through the ranks to become Front Desk Manager, earning multiple accolades along the way including recognition as a top-up seller, leading enroller, and guest favourite. This period marked her first leadership role, emphasizing team management, operational efficiency, and service excellence. Eager for new challenges, Marwa transitioned to Dubai, joining IHG Crowne Plaza as Duty Manager. There, she focused on enhancing guest satisfaction and cultivating a strong, service-first mindset among her team. Her next chapter brought her to Hyatt Regency Creek Heights as Assistant Front Office Manager. In this role, Marwa led initiatives that significantly improved the hotel's ratings boosting Booking.com and TripAdvisor scores by 5% and 3%, respectively. Her strategic approach to upselling also contributed to notable revenue growth, reinforcing her belief that true hospitality success lies in balancing guest satisfaction with value creation. While Marwa's professional achievements are impressive, her most rewarding experiences come from mentoring team members and supporting their growth. She believes that authentic connections with both guests and colleagues are the heart of hospitality. Outside of work, Marwa is passionate about travel and cultural exploration, pursuits that continually enrich her approach to service and leadership. Her guiding motto: “Success in hospitality is built on genuine connections. ”
Meet Our Credit Manager Ehab Hamed El Sayed
Ehab Hamed El Sayed brings a wealth of experience to his role as Credit Manager at Shangri-La and Traders Hotel, Qaryat Al Beri. His journey in the hospitality industry began in Egypt in 2009, where he steadily built a career in finance across several esteemed hotels. In 2019, Ehab relocated to the UAE, continuing his professional growth in the region’s dynamic hospitality sector. Today, he is a proud member of the Shangri-La Group. Ehab expresses immense gratitude for the opportunity to contribute to such a prestigious organization and is committed to making a meaningful impact through his work. Ehab specializes in credit control, financial risk assessment, and revenue collection optimization. His expertise ensures the financial integrity and stability of the organization while also nurturing strong business relationships that support long-term, sustainable growth. More than just a numbers expert, Ehab values collaboration and embraces continuous improvement as essential elements for achieving lasting success.
Chinese New Year Celebration Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi recently welcomed the Lunar New Year with vibrant celebrations that brought joy and cultural richness to the heart of the hotel. The festivities were marked by a traditional dragon dance performance, which weaved its way through each department, symbolizing good fortune and warding off negative energy. As part of the tradition, red envelopes containing monetary tokens were collected from various departments an expression of prosperity and good luck for the year ahead. To add to the festive spirit, fortune cookies were distributed to colleagues, offering messages of hope, wisdom, and light-hearted predictions for the new year. The celebration continued in the colleague restaurant, where a special Chinese-themed lunch was served, featuring a delightful spread of traditional dishes enjoyed by all. The event not only honoured a rich cultural heritage but also strengthened the sense of community and togetherness among colleagues truly embodying the spirit of the Shangri-La family.
Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi Recognized as Best Place to Work
Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi was proudly recognized as the Best Place to Work 2024 in the UAE by Khaleej Times. This esteemed recognition highlights the hotel’s unwavering commitment to fostering a workplace where colleagues feel truly valued, inspired, and empowered. As part of the Shangri-La Group, the property continues to champion a culture rooted in care, inclusion, and support — creating an environment where individuals can thrive both personally and professionally. This achievement stands as a reflection of the passion, dedication, and tireless efforts of the hotel’s exceptional team. Their collective spirit and commitment to heartfelt hospitality have made this honour possible, reinforcing Shangri- La’s reputation as not just a world-class hospitality provider, but also an outstanding place to work.
Al Qana Community Run 2025
Colleagues from Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi took part in the Al Qana Community Run 2025, held on February 23. The event offered a perfect blend of fitness, community engagement, and stunning scenery, making it a memorable experience for all participants. It provided an excellent opportunity for team members to embrace wellness, connect with the wider community, and enjoy the scenic beauty of Al Qana in an energizing and inspiring setting.
Kudos to the conqueror of our team:
3Km category
5Km category
10Km category
1st place Majunath - SLAD HSK
3rd place - Wai Phu - THAD HSK
3rd place - Clarita - SLAD HR | 10Km category
Spreading a little love this Valentine’s Day!
Valentine’s Day was celebrated with warmth and cheerful surprises at Shangri -La and Traders Hotel, Qaryat Al Beri, Abu Dhabi. In the true spirit of appreciation and camaraderie, colleagues were treated to a sweet gesture designed to brighten their day and bring smiles all around. The simple yet heartfelt surprises served as a reminder that it’s the little moments of kindness and connection that make the day truly special. The initiative added a personal touch to the celebration, reinforcing the culture of care and genuine appreciation that defines the Shangri-La family.
From shared laughter to thoughtful tokens, the day was a beautiful expression of togetherness and joy.
An Evening of Unity Grand Iftar Celebration for Our Colleagues
The hotel had the honour of hosting a Grand Iftar for the SLAD and THAD colleagues bringing the team together for a heartfelt evening of connection and celebration. This special gathering was a meaningful opportunity to embrace the spirit of Ramadan - a time for reflection, gratitude, and unity. Sharing a traditional Iftar meal allowed everyone to come together in a moment of collective appreciation and cultural respect. The event further showcased the hotel’s ongoing commitment to fostering togetherness, inclusivity, and harmony among colleagues, making it a memorable evening that reflected the true essence of the holy month.
UAE Lifeguard Championship 2025! This year’s UAE Lifeguard Championship was the most exhilarating to date, featuring a record-breaking 27 teams competing in a series of high-intensity events designed to test physical endurance, rescue skills, and team coordination. Representing the complex, the lifeguard team Sandesh Tamrakar, Falindra Prasad, Man Thapa, and Thinusha Theminda delivered an exceptional performance. The team showcased their skills across multiple categories, including the Surf Race, Rescue Tube Rescue, Run-Swim-Run, Beach Relay, Beach Flag, and the 1km Beach Run. More than just a competition, the championship served as a valuable platform to enhance professional capabilities, promote water safety awareness, and celebrate the spirit of excellence and dedication in lifeguarding. The team's commitment, resilience, and teamwork were truly commendable. Congratulations to all participants for their outstanding efforts and for contributing to the advancement of water safety across the UAE.
Honouring Strength and Empowerment on International Women’s Day
In celebration of International Women’s Day, an inspiring workshop was held to recognize the strength, resilience, and leadership of women. The session focused on empowerment, the importance of inclusive opportunities, and fostering an environment where women can truly thrive. At the heart of the event was a shared commitment to equity, growth, and creating space for every individual to reach their full potential. It served as a meaningful reminder that supporting women’s advancement is essential to building a more inclusive and empowered future. Colleagues came together to strike the #IWD2025 pose, capturing the energy and purpose of the day. Stay tuned for highlights and photos and let’s keep the momentum going as we continue to #DoGood together.
Colleague Of The Month Heart Of The House - Q1 2025
VYSHAKH NIDUMBRATH SA – Kitchen Technician March
BYJU KURIAN SL - Paymaster January
CHHIRING SHERPA SL - Laundry Supervisor February
Colleague Of The Month Front Of The House – Q1 2025
DILINI SEWWANDI SA – Housekeeping Pro-Host March
WALID TERBAJ SA- Front Office Passport Processor January
RAJASHEKAR GADIGOPPULA SL - F&B Captain February
Colleague Of The Month Heart Of The House - Q1 2025
NARENDRA BALRAJ KATTUL SA – Mechanical & Electrical Technician March
MUHAMMED SHAFI SL – Stewarding Supervisor February
Colleague Of The Month Front Of The House – Q1 2025
EI THET HTWE SA - Housekeeping Room Controller March
ALMAINE VILLA SL - Traders Club Supervisor January
Manager Of The Quarter
Mohcine Katir Assistant Front Office Manager
A Night to Remember!
We proudly walked away with FOUR incredible wins at the recently held awarding ceremony of What’s On Awards 2025 What’s On Awards 2025 Abu Dhabi!
✓ Sofra bld – Highly Commended Favorite Brunch ✓ Bord Eau by Nicolas Isnard – Favorite Fine Dining European Restaurant ✓ Shang Palace – Highly Commended Favorite Fine Dining Asian Restaurant ✓ Lobby Lounge – Highly Commended Favorite Afternoon Tea
Time Out Abu Dhabi Awards 2025!
We are proud to share that Lobby Lounge and Shang Palace have been recognized as Highly Recommendedduring the Time Out Abu Dhabi Awards.
✓ Lobby Lounge was recognized for its amazing Afternoon Tea with a Middle Eastern Twist ✓ Shang Palace was celebrated in the Best Chinese Restaurant category
Redwood Montessori Nursery Abra Ride
We were pleased to host 15 young learners and 5 educators from Redwood Nursery for an enriching educational visit to our hotel. The day featured a scenic Abra boat ride, interactive beachside activities, and concluded with a thoughtfully curated high tea experience — creating memorable moments for both the children and their teachers.
Rooted in Sustainability Our Mangrove Planting Initiative
As part of the ESG initiatives, we visited Jubail Mangrove Park to explore the vital role of mangroves in combating climate change. This annual visit serves as a meaningful opportunity to deepen awareness of mangrove conservation and actively contribute to environmental sustainability.
Guided by park rangers, colleagues embarked on a boardwalk tour, discovering the diverse ecosystems within the park, including mangrove habitats, intertidal mudflats, salt marshes, lagoon channels, and unique sandstone formations. As one of the planet’s most crucial ecosystems, mangroves play a key role in coast al protection, biodiversity support, and carbon absorption. Recognizing their importance, large- scale mangrove restoration efforts are expanding globally, including in Abu Dhabi’s Jubail M angrove Park. Each year, the team takes part in mangrove restoration efforts, reinforcing its commitment to environmental conservation. This initiative helps combat climate change, enrich marine habitats, and protect shorelines from erosion. In support of the UAE’s ambitious goal to plant 100 million mangroves by 2030, the team contributed by planting 30 new mangrove trees during this visit.
This ongoing initiative is a powerful reminder of the shared responsibility to protect and preserve the environment for future generations.
Global Recycling Day 2025
We remain steadfast in our commitment to sustainability, guided by our core belief to "Do Good" through integrity, care, and responsible practices.
In partnership with the Emirates Environmental Group (EEG), we actively participated in the EEG Campaign’s CAN collection drive, contributing to a greener future by collecting and recycling 100 kg of plastic and 15 kg of aluminum cans. These efforts reinforce our dedication to environmental responsibility and sustainable initiatives. Every action counts and let us continue making a positive impact on our planet, together.
'One Million Surplus Meals' campaign
This Ramadan 2025, we are honoured to contribute to the 'One Million Surplus Meals' campaign an impactful initiative led by the UAE Food Bank, in partnership with ne ’ma , the National Food Loss and Waste Initiative (strategic partner) and ReLoop App (tech partner).
This campaign is dedicated to minimizing food waste by fostering collaboration, promoting sustainability, and implementing effective waste management strategies.
Aligned with the UAE’s goal to cut food waste by 50% by 2030 , we are committed to achieving Zero Food Waste by redistributing surplus meals and recycling food waste responsibly. We were honored to receive a certificate of appreciation from ne ’ma, recognizing our vital role in the initiative. In their words: “On behalf of ne’ma – the UAE National Food Loss and Waste Initiative, we extend our deepest gratitude for your invaluable participation and meanin gful contributions to the ‘Community Fridges’ project throughout the holy month of Ramadan. Your dedication has played a vital role in the success of this initiat ive .”
SLAD and THAD proudly joined the ADCB Make-A-Wish Run 2025
Supporting the Make-A-Wish Foundation UAE in bringing hope to children facing serious health challenges.
Our team participated in the 10km, 5km, and 3km runs, event was held in Al Hudayriat Island, Abu Dhabi.
A special congratulations to our colleague, Cecilia Corpuz, for securing 3rd place in the Super Veterans category!
Supporting Inclusion Through A Meaningful ESG Initiative
As part of our ESG initiatives, we were honoured to support the Future Rehabilitation Centre for People of Determination through “The Museum of Imagination” an inspiring event that showcased students' unique talents and creativity through art. The Future Rehabilitation Centre is a non-profit organization dedicated to empowering students with disabilities from diverse backgrounds. Through specialized education and therapy-based programs, the centre provides individualized support to help each student reach their full potential.
Our volunteers from SLAD & THAD distributed 150 snack boxes, ensuring the students enjoyed a delightful and memorable evening.
We extend our heartfelt appreciation to the culinary and F&B teams for their dedication and support in making this event a success and for contributing to such a meaningful cause.
Earth Hour 2025 Turning Off to Shine Brighter!
At Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi, we joined the global movement for Earth Hour 2025 by reducing non-essential lighting across our hotel and accommodations, reinforcing our commitment to sustainability. As part of this initiative, we also created a stunning Earth Hour-themed sand art, symbolizing our dedication to protecting the planet. A special thanks to Ruwan and Thinusha for their time and effort in bringing this masterpiece to life!
Let’s continue making a difference, one step at a time.
The Shangri-La Orientation
February 2025
January 2025
Russian Manicure & Pedicure Training for Chi Spa Team at Shangri-La Qaryat Al Beri, Abu Dhabi
We are committed to continuous improvement and excellence in service delivery. As part of our ongoing professional development initiatives, our Chi Spa team members, Hazel Buenaventura and Richel Ranalan, recently completed a specialized Russian Manicure and Pedicure Training.
This intensive 3-day course provided our spa colleagues with advanced techniques, focusing on precision, care, and innovative methods to enhance nail health and aesthetic results. The training ensures that our team is equipped with the skills to offer our guests a superior and luxurious experience during their visits to Chi Spa.
We are proud of the dedication shown by our team and look forward to implementing these new skills to further elevate our service standards.
Empowering Service Excellence
Department of Culture and Tourism Code of Conduct for Service Excellence
Guest Feedback Handling and Resolution Training
Enhancing Safety Standards Through ADoSH Training
As part of ongoing local government compliance with Abu Dhabi Occupational Safety and Health (ADoSH), our colleagues have undergone training that equipped them with the technical knowledge and skills to perform their roles and support the complex.
Boom Lift Operator Training
Safe Work at Height Training
OVERALL EXPERIENCE
PROBLEM FREE
PROBLEM HANDLING
Guest Engagement Score Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi (Data reported up to 31 March 2025 - YTD)
TARGET: 94.00% SCORE: 95.81%
TARGET : 79.00% SCORE : 78.65%
TARGET : 90.00% SCORE : 80.00%
SERVICE ATTENTIVENESS
ARRIVAL EXPERIENCE
ROOMS WORKING ORDER (HOTEL WEAKNESS)
TARGET : 93.40% SCORE : 93.85%
TARGET : 94.00% SCORE : 95.62%
TARGET : 95.00% SCORE : 94.63%
PROBLEM HANDLING
OVERALL EXPERIENCE
PROBLEM FREE
Guest Engagement Score Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi (Data reported up to 31 March 2025 - YTD)
TARGET: 91.00% SCORE : 92.46%
TARGET : 77.20% SCORE : 71.52%
TARGET : 86.20% SCORE : 86.07%
SERVICE ATTENTIVENESS
ARRIVAL EXPERIENCE
ROOMS WORKING ORDER (HOTEL WEAKNESS)
TARGET : 87.4% SCORE : 88.37%
TARGET : 93.40% SCORE : 92.52%
TARGET : 93.10% SCORE : 91.44%
Game Time !!
Test your memory and attention to detail with our Colleague Quiz Game!
Answer 10 fun questions based on the content of this month’s newsletter.
A secret prize awaits one lucky winner who gets the answers right. Are you up for it? Scan the QR code! Please note that the activity will run for 14 days let the game begin, and may the best memory win!
#StayEngaged #HaveFun #SecretPrizeInside
Thank You
Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi
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