PROBLEM HANDLING
OVERALL EXPERIENCE
PROBLEM FREE
Guest Engagement Score Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi (Data reported up to 31 March 2025 - YTD)
TARGET: 91.00% SCORE : 92.46%
TARGET : 77.20% SCORE : 71.52%
TARGET : 86.20% SCORE : 86.07%
SERVICE ATTENTIVENESS
ARRIVAL EXPERIENCE
ROOMS WORKING ORDER (HOTEL WEAKNESS)
TARGET : 87.4% SCORE : 88.37%
TARGET : 93.40% SCORE : 92.52%
TARGET : 93.10% SCORE : 91.44%
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