Welcome to Curant Health! We're excited to be your partner specialty pharmacy to support you along your health journey. In this book you can can learn about what our partnership will look like, privacy practices, and answers to frequently asked questions. If you need any further assistance, always feel free to give us a call at 866-460-8040. We're happy to help!
WE ARE COMMITTED TO IMPROVING THE LIVES OF THE PATIENTS WE SERVE
WELCOME TO CURANT HEALTH About Curant Health ......................................................................................... 2 How to Get Your Medication .............................................................................. 2 Paying For Your Medication ............................................................................... 4 Notice of Privacy Practices ................................................................................... 4 Introduction to CuraPak …………………………………………………………… ... 1 Patient Bill of Rights and Responsibilities ............................... .......................... 1 What’s Next? .................................................................................................... 1 Frequently Asked Questions .. ........................................................................... 1 Patient Management Program ........................................................................... 1 Additional Patient Safety Information ............................... ................................ 1 A WELCOME MESSAGE FROM PATRICK Welcome to Curant Health! We are pleased you have selected us to be your personalized medication management partner. Please be sure to take a moment to review this new patient welcome booklet for information on our services, patient safety and other important information. Keep this booklet in a safe place for future reference. Here are a few things to know about being a Curant Health patient: • Pharmacists are available to answer your questions at any time, 365 days a year. • Our goal is to provide personalized medication management support that works well for you and fits your lifestyle. • We will work with your care providers to create a program that is tailored to your specific condition(s). • Our team of dedicated patient care coordinators will ensure the delivery of your medication refills. We will also provide educational materials about your medications. • We are experts in the area of medication management, and we can help you get the treatment you need. • If you require information in a different language, please let us know when you call. For us to provide you with the best care possible, please review the enclosed forms. We ask that you: • Carefully read each form. • Sign and date the forms as indicated. • Return the forms to Curant Health in the pre-paid envelope. If you have any questions, please call us at 866-460-8040. Welcome to the Curant Health family!
Patrick Dunham, President & CEO of Curant Health
1
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