New Patient Welcome Book

3$7,(170$1$*(0(17352*5$0 3$7,(175,*+76$1'5(63216,%,/,7,(6 7KH3DWLHQW0DQDJHPHQW3URJUDPLVRIIHUHGWRSDWLHQWVUHFHLYLQJVSHFLDOW\PHGLFDWLRQV 3DUWLFLSDWLRQLQWKH3DWLHQW0DQDJHPHQW3URJUDPSURYLGHVWKHSDWLHQWZLWKJUHDWHU NQRZOHGJHWRROVDQGFOLQLFDOIROORZXSWRSURPRWHVHOIPDQDJHPHQWRIWKHLUPHGLFDO FRQGLWLRQDQGPHGLFDWLRQV $VDQHOLJLEOHSDUWLFLSDWLQJSDWLHQWSOHDVHUHYLHZWKHIROORZLQJ3DWLHQW5LJKWVDQG 5HVSRQVLELOLWLHVWKDWDUHSURYLGHGWR\RXXSRQHQUROOPHQWLQ&XUDQW+HDOWK¶V3DWLHQW 0DQDJHPHQW3URJUDP 3DWLHQW5LJKWV ‡ 7KHULJKWWRNQRZDERXWWKHSKLORVRSK\DQGFKDUDFWHULVWLFVRIWKHSDWLHQW PDQDJHPHQWSURJUDP ‡ 7KHULJKWWRKDYHSHUVRQDOKHDOWKLQIRUPDWLRQVKDUHGZLWKWKHSDWLHQWPDQDJHPHQW SURJUDPRQO\LQDFFRUGDQFHZLWKVWDWHDQGIHGHUDOODZ ‡ 7KHULJKWWRLGHQWLI\WKHSURJUDP¶VVWDIIPHPEHULQFOXGLQJWKHLUMREWLWOHDQGWR VSHDNZLWKDVWDIIPHPEHU¶VVXSHUYLVRULIUHTXHVWHG ‡ 7KHULJKWWRVSHDNWRDKHDOWKSURIHVVLRQDO ‡ 7KHULJKWWRUHFHLYHLQIRUPDWLRQDERXWWKHSDWLHQWPDQDJHPHQWSURJUDP ‡ 7KHULJKWWRUHFHLYHDGPLQLVWUDWLYHLQIRUPDWLRQUHJDUGLQJFKDQJHVLQRUWHUPLQDWLRQ RIWKHSDWLHQWPDQDJHPHQWSURJUDP ‡ 7KHULJKWVWRGHFOLQHSDUWLFLSDWLRQUHYRNHFRQVHQWRUGLVHQUROOIURPWKHSURJUDPDW DQ\SRLQWLQWLPH 3DWLHQW 5HVSRQVLELOLW\ ‡ 7KHUHVSRQVLELOLW\WRVXEPLWDQ\IRUPVWKDWDUHQHFHVVDU\WRSDUWLFLSDWHLQWKH SURJUDPWRWKHH[WHQWUHTXLUHGE\ODZ ‡ 7KHUHVSRQVLELOLW\WRJLYHDFFXUDWHFOLQLFDODQGFRQWDFWLQIRUPDWLRQDQGWRQRWLI\WKH SDWLHQWPDQDJHPHQWSURJUDPRIFKDQJHVLQWKLVLQIRUPDWLRQ ‡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¶WIRUJHWWRZDVKEHWZHHQ \RXUILQJHUV 

3$7,(170$1$*(0(17352*5$0 &XUDQW+HDOWKEHOLHYHVWKDWWUHDWPHQWLVHQKDQFHGZKHQSDWLHQWVDQGFDUHJLYHUVFDQPDNH LQIRUPHGGHFLVLRQVDERXWWKHLUPHGLFDWLRQWKHUDS\&XUDQW+HDOWKSURYLGHVDSDWLHQW PDQDJHPHQWSURJUDPWRWKRVHSDWLHQWVUHFHLYLQJVSHFLDOW\PHGLFDWLRQV7KHSDWLHQW PDQDJHPHQWVHUYLFHVSURYLGHKHOSIRUSDWLHQWVWRXQGHUVWDQGPDQDJHDQGFRPSO\ZLWK WKHLUPHGLFDWLRQUHJLPHQ,QDGGLWLRQWKHSURJUDPSURYLGHVDVVLVWDQFHWRWKRVHSDWLHQWV H[SHULHQFLQJGLIILFXOW\WDNLQJREWDLQLQJRUIROORZLQJWKHLUPHGLFDWLRQVFKHGXOH &XUDQW +HDOWK¶V SDWLHQW PDQDJHPHQW VHUYLFHV LQFOXGH WKH IROORZLQJ ‡ $QLQLWLDOKHDOWKDVVHVVPHQWRIWKHSDWLHQW ‡ (GXFDWLRQDQGFRXQVHOLQJZLWKWKH3KDUPDFLVWGHVLJQHGWRHQKDQFHSDWLHQW XQGHUVWDQGLQJDQGDSSURSULDWHXVHRIKLVKHUPHGLFDWLRQV ‡ ,QIRUPDWLRQDQGUHVRXUFHVGHVLJQHGWRHQKDQFHSDWLHQWFRPSOLDQFHZLWKVSHFLDOW\GUXJ DGPLQLVWUDWLRQ ‡ &RRUGLQDWLRQRIKHDOWKFDUHVHUYLFHVZLWKSURPRWLQJFRQWLQXLW\RIFDUHZLWKSURYLGHUV DQGRWKHUKHDOWKFDUHSURIHVVLRQDOVSDUWLFLSDWLQJLQWKHSDWLHQW¶VFDUH ‡ &DUHSODQQLQJWRHQVXUHWUHDWPHQWJRDOVPHHWWKHSDWLHQW¶VQHHGVDQGDUHVKDUHGDPRQJ WKHSDWLHQW¶VSURYLGHUV :K\ 8VH 3DWLHQW0DQDJHPHQW6HUYLFHV" &XUDQW+HDOWKEHOLHYHVWKDWSDWLHQWVPD\JDLQWKHIROORZLQJSRWHQWLDOKHDOWKEHQHILWVE\ SDUWLFLSDWLQJLQWKH3DWLHQW0DQDJHPHQW3URJUDP ‡ ,PSURYHGNQRZOHGJHRIPHGLFDWLRQXVHDQGDGPLQLVWUDWLRQ ‡ ,PSURYHGPHGLFDWLRQFRPSOLDQFHE\FUHDWLQJDQLQGLYLGXDOL]HGSODQIRUWKHSDWLHQWWR PDNHVXUHPHGLFDWLRQGRVHVDUHQ¶WPLVVHG ‡ ,PSURYHGDELOLW\WRPDQDJHGLIILFXOWVLGHHIIHFWV ‡ *UHDWHUVHOIPDQDJHPHQWRIPHGLFDWLRQVDQGPHGLFDOFRQGLWLRQ ‡ ,PSURYHGFRRUGLQDWLRQRIKHDOWKFDUHVHUYLFHVWKURXJKWKHFROODERUDWLRQRI\RXU SKDUPDFLVWDQGGRFWRU ‡ DFFHVVLELOLW\WRDSKDUPDFLVWE\FDOOLQJ 3RWHQWLDO OLPLWDWLRQV RI WKH 3DWLHQW 0DQDJHPHQW 3URJUDP LQFOXGH ‡ 1RQDGKHUHQFHWRPHGLFDWLRQUHJLPHQGXHWRODFNRINQRZOHGJHRIDGPLQLVWUDWLRQVLGH HIIHFWV ‡ ,QDELOLW\RIWKHVSHFLDOW\SKDUPDF\WRDVVLVWZLWKILQDQFLDODVVLVWDQFHQHHGV <RXZLOODXWRPDWLFDOO\UHFHLYHSDWLHQWPDQDJHPHQWVHUYLFHVLI\RXDUHWDNLQJDVSHFLDOW\ PHGLFDWLRQIRUDFKURQLFPHGLFDOFRQGLWLRQ+RZHYHU\RXPD\UHTXHVWQRWWRSDUWLFLSDWH LQWKHSURJUDPDWDQ\WLPHE\FDOOLQJ&XUDQW+HDOWKDW 7KH 3DWLHQW0DQDJHPHQW 3URJUDPLV RIIHUHG IUHH WRRXU SDWLHQWV



Made with FlippingBook - PDF hosting