Job Description (1)
Job Title:
Residential Operations Manager (FM lead) Associate Director Catering, Retail and Accommodation Full-Time Permanent (35 Hours per Week)
Accountable to: Contract Length: Weeks per year:
52
Salary: Grade: Service: Location:
TBC
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Accommodation Services
Camberwell (Gardens, Portland ,Eagle Wharf and Brooke Hall ) and Hackney (Cordwainers Court)
Purpose of job: To be responsible for overseeing the facilities management, student experience and smooth running of the entire residential portfolio with a focus on customer service and effective delivery, with day to day responsibility for all University facilities managed residential buildings and staff. To lead and motivate the staff with day to day responsibility for the facilities management of residential buildings for which the University has responsibility. To oversee compliance with Health and Safety legislation, ANUK or UUK Codes and Data Protection at all halls mentioned above. To oversee the provision of a safe, secure and supportive environment for University of the Arts students to reside in. To be available to work during the months of August and September – it is very unlikely that extended leave (one week’s duration or more) will be granted during this period, except in exceptional circumstances. Duties and Responsibilities • To be instrumental in the continued development, implementation and delivery of a customer focused, high quality residential service in line with University and customer expectations. • To be responsible for the recruitment, probation, induction and line management of RM’s (Residential Manager) Summer Stays Executive and operational staff where required, including the undertaking of PRAs. To act as a role model for the team to aspire too. • Ensuring that the Associate Director Catering, Retail and Accommodation (ADCRA) is kept fully appraised of all actions, issues and resolutions by means of weekly meeting and daily reporting. • To be the first point of escalated contact for Direct Reports (RMs Out of Hours Manager), communicating and corresponding effectively through various media (email, phone, in person etc) problem solving in response to all complaints and queries, delivering the highest level of customer service. • To ensure that an effective system of monitoring and reporting on day-to-day housekeeping, security and maintenance arrangements for all FM (Facilities Managed) buildings is implemented and followed to ensure parity of service across the FM residential portfolio. • To ensure that appropriate and relevant health and safety inspections and reporting is implemented and acted upon, ensuring compliance with Health and Safety Regulations.
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