The Estates Department
OUR STRATEGIC VISION, CORE FUNCTIONS AND OBJECTIVES The Estates Department has circa 300 staff, an annual revenue budget of £26.8 million and is one of the largest Professional Services Departments in the University. Our strategic vision is: To provide, maintain and enhance the facilities, services, built environment and grounds of the University in a professional and effective manner which supports the University’s strategic plan and delivers an environment which benefits students, staff and visitors. The Department’s core values are: • Customer Focussed – we will put our customers first and deliver the best empathetic service we can with the resources we have available. • Honest – we will be honest with our staff and customers. • Ownership – we will take responsibility for our actions and behaviour and will not evade responsibility or pass it to someone else. • Inclusive – we will not exclude individuals from using our services or tolerate any discrimination in the workplace. • Competent – we will be professional, skilful, assured and polite in all our interactions. • Empowered – we feel empowered and have the confidence to solve problems, make decisions and take responsibility for our work. Our core functions are: The Estates Department provide a number of essential services to the University at both the Canterbury • management, development and maintenance of the estate • delivery of capital building projects and major refurbishments • space planning and management • acquisition and disposal of buildings and land • asset management • grounds maintenance • procurement of utilities and energy management • environmental and sustainability management and legal compliance as part of the stewardship of the estate • cleaning, waste management and recycling services • campus security • interior services and internal/external signage • travel, parking and transport management • telecom services • postal services • print and design services • an Estates Customer Service Centre. Our key objectives are: • the development and implementation of the Master Plan for the University’s Estate • to support the University’s Institutional Plan in providing suitable facilities for the delivery of teaching, research and staff and student engagement and Medway Campuses. These services include:
Made with FlippingBook flipbook maker