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badenova Utilities | MEE SAP Sales Cloud v2
Utilities
Badenova AG & Co. KG is a leading energy and environmental service provider based in Freiburg, Germany. The company specializes in the supply of natural gas, electricity, and water, and is a subsidiary of the regional energy and environmental service provider badenova.
360 ° View Seamlesintegration with MSTeams and Outlook Fully Mobile Facilitates on-the-go customer documentation and synchronization Simple Some say the mobile app is much simpler than the desktop application
Headquarters Germany
Products Energy transmission services for natural gas, electricity and water
Business Challenges • Operated in siloed sections leading to duplicated efforts and inefficient communication with customers • Important customer data wasn’t shared making it difficult to see a full view of the customer
Customer Benefits • Enhanced customer management system provides a 360-degree view and streamlined, process-integrated steps, with seamless integration with Microsoft Teams and Outlook • Mobile solution facilitates on-the-go customer documentation and synchronization, offering seamless access and a unified data point across desktop and mobile platforms • Unified company-wide customer view enhances interaction and supports comprehensive IT department and customer relationship management “You don't have to open your laptop and do some documentation. You can do it directly with your mobile phone. And it's synchronized to the system. So all of us can access this information. It's very, very simple.”
Florian Textor Head of Business Service Management badenova
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